Sales Manager

Tracy L. Stott

*** ***** ****** ******, ***. #* .. Los Osos, CA 93402

Phone: 805-***-**** .. E-mail: **********@*****.***

Skills

. Over 3 years of management experience in the retail and service

industries

. Ability to succeed in a high volume, fast paced environment

. Reliable; able to collaborate in a team enterprise with strong team

building, development and leadership

. Ability to handle multiple projects simultaneously, with forethought

and planning to meet deadlines

. Develop relationships utilizing effective communication, follow

through and organizational skills

. Broad-based experience covering a full spectrum of administrative

duties

Experience

Store Manager (July 2010 - Present)

Rue 21

Pismo beach, CA 805-***-****

. Lead team daily in visuals (floor sets), operations and customer

service. Teaching to balance between processing of shipment daily and

providing exceptional customer service to every customer.

. Recruit, hire, train, supervise and coach all assistant managers and

sales associates to ensure that every customer has a great shopping

experience.

. Develop work schedule to reflect maximum productivity based on floor

sets, promotions and sales goals.

. Exceeding all sales goals by 18% to plan and 22% to last year sales.

. Achieving business growth objectives and ensuring that the standards

of operations are met on a daily basis.

Store Manager (Jan. 2009 - July 2010)

Payless ShoeSource

San Luis Obispo, CA) 805-***-****

. Lead team and store consistently to #1 ranking in UPT and conversion,

while keeping labor costs down.

. Recruit, hire, train, supervise and coach all sales associates to

follow the Payless Shoesource five stage Customer Journey; ensuring

that every customer receives quality service and shopping

satisfaction.

. Process shipments twice a week, tagging, rack representation and

following Infosource, Plan O Grams.

. Daily, weekly and monthly reports; Cash Variance, Markdowns, Markups,

KPI (Key Performance Indicator), Store Goal Tracker, Transaction

Summary Reports and Month End.

. Develop work schedule to reflect maximum productivity based on

productivity and traffic patterns.

. Achieve business growth objectives, and ensure the standards of

operations are met on a daily basis.

Junior Travel Consultant (Mar. 2007 - Sept. 2008)

Kern Travel East Hills

Bakersfield, CA 661-***-****

. Determine clients needs, acting accordingly; giving high priority to

service and customer satisfaction.

. Demonstrated a general knowledge of effective sales techniques;

uncovering customer needs to relate benefit to product features;

anticipated and handled objections; to close the sale.

. Maintained a sense of urgency to complete tasks in a timely manner;

managing time independently; taking action when needed with little

need for direction.

. Determining objectives and priorities effectively and stipulating the

time, actions and resources required to achieve certain objectives.

Tracy L. Stott

843 Santa Ysabel Avenue, Apt. #1 .. Los Osos, CA 93449

Phone: 805-***-**** .. E-mail: **********@*****.***

Showroom Manager (Jan. 2006 - Mar. 2007)

3 Day Blinds

Bakersfield, CA 93309 661-***-****

. Greeted customers, discovered their needs and showed them the product

that would best fit their needs.

. Coordinated installations with the client and our contracted

installers.

. Conducted in home estimates; measured windows, doors and made

suggestions on the products offered to meet their needs. Producing a

written estimate of products and services. With the ability to place

the order and arrange for installation, before returning to the

showroom.

. Followed up with clients in a timely manner to ensure satisfaction and

to correct any errors.

. Created selling opportunities through referrals by developing

relationships with my customer "focused" selling abilities, lead

generation activities, and contributed to the success of special

programs.

. Achieved business growth objectives, and ensured standards of

operations were met on a daily basis.

Showroom Manager (Jul. 2003 - Apr. 2004)

Michaels Interiors

Ridgecrest, CA 93555 760-***-****

. I filled a 5000 square foot showroom with furniture and accessories

from various vendors from which I researched and sought out. Taking

ownership of the store as a reflection of myself, I set up vignettes,

painted walls, and hung pictures, paintings, mirrors, some furniture

assembly.

. Greeted customers, discovered their needs, made suggestions and add-on

sales, while reinforcing the customer selections (closing the sale).

Explained special financing plans, delivery and warranties.

. Followed up with customers on a timely basis after delivery.

. Solicited customers with discount or special incentives (personal

contact, letters, thank you notes, special promotion contact).

. Completed a daily sales report, ordered new inventory and tracked all

orders and deliveries.

. Handled all advertising and marketing for the store, coordinated all

store sales and special events.

. Built relationships within the community by joining the Chamber of

Commerce, interviewing with the local Newspaper and radio station.

. Supervised and dealt with various vendors, freight drivers and the

furniture assembler on a daily basis.

Administrative Assistant (Jan. 2000 - Mar. 2003)

Creative Printing

Shafter, CA 93263 661-***-****

. Received, sorted and prepared a checklist for all customer materials.

Determined date of availability for any missing materials. Assisted

walk in customers with printing, paper orders and copies while

processing all printing jobs using Printers Plan 2000 program.

. Completed and maintained all required paperwork, records, and

documents.

. Ensured customer supplied components were available on time to meet

assembly schedule and maintained departmental housekeeping standards.

. Tracked all jobs through production and communicated any problems,

delays or changes to personnel, Sales Rep and to the customers.

. Assisted the graphic artist by proofreading samples to ensure

accuracy of the final product. Requested any necessary changes.

. Completed quarterly sales projection reports and performed all A/R &

A/P duties; collections, daily bank deposits and monthly sales tax

reports.

Contact this candidate