Customer Service Manager

**** ******* ***

Henderson, NV ***** Phone 702-***-****

E-mail abkhan@r.postjobfree.com Theresa A Gleason

Objective My desire to gain knowledge in the retail and

communication industry. I have worked with many

types of personalities in the bowling industry for

the last 10 years, working and supplying them with

their entertainment needs has given me great

insight to what people want and like. And in the

retail and communication industry it's all about

what the customer is willing to spend their money

on and capitalizing on it. I look to further

myself with the company that I have employment

with.

Work experience 06/1998 to 09/2009 Suncoast Hotel and Casino Las

Vegas, NV

Assistant Manager in Bowling Center

Customer service, cashiering, develop and

implement leagues and tournament programs, prepare

work schedules to ensure proper coverage, process

and present financial reports for 45 leagues,

maintain employee file with confidentiality, take

continual education courses on human regulation

policies, program codes and continue courses on

technology on the Brunswick system, build

spreadsheets in excel to schedules, leagues and

accounting, responsible for setting up and running

tournaments, do yearly employee evaluations, run

monthly accounting reports, reconcile daily cashier

reports, interview potential employees, communicate

with Department heads on upcoming events.

Job Achievements: Control Desk Clerk - 06/1998

to 03/1999

Promoted to LRS - 03/1999 to 06/2001

Promoted to Assist Mgr - 06/2001 to 09/2009

1992-1998 Brown & Brown, CHTD

Las Vegas, NV

Receiptionist

Customer Service, responsible for answering 12

phone lines for 7 Attorneys, accounts

payable/receivable and payroll, open and close

clients files.

Education Graduated 1976 Vista High School

Vista, CA

General Studies

References References upon request

Contact this candidate