Customer Service Sales

Melanie R. Tomlyn

**** ***** **., ********, ** 51648

712-***-**** **************@*******.***

Experience

**** **** ********* *******

Syracuse, NE

Marketing and Resource Development Coordinator

1. Point person for all public relations regarding the skilled nursing,

assisted living and daycare facilities. Responsible for generating press

releases, developing advertising materials and building relationships for

the benefit of the campus.

2. Coordinator for all marketing and special events at the center such as

Town Hall Meetings, CNA Classes and Senior College.

3. Collaborated with other departments to build and refine best practices

4. Generated leads by making contacts with local organizations as well as

medical and social service agencies to increase referrals and fundraising.

additional Experience

2008-2009 Harrah's

Council Bluffs, IA

Marketing Intern

5. Created Facebook pages for both Harrah's and Horseshoe Casinos.

Responsible for development, promotion and maintaining all aspects of

social media for the Council Bluffs properties. Worked to develop an in-

depth knowledge of social media.

6. Responsible for on-property signage. From collaboration with the

graphic designers on concepts to hanging up the completed backlit.

7. Performed tasks for internal clients to insure the needs of other

departments were met in a timely manner to their specifications. Such as

promotions, public relations, marketing and advertising. Excellent

communication skills.

2001-2008 Lied Lodge and Conference Center Nebraska City, NE

Sales Associate/ Front Desk Agent

8. Demonstrating service-based selling behaviors while working to uphold

the standards for a high-end facility. Worked to maintain an in-depth

knowledge of current and past product.

9. Knowledgeable of store and individual financial goals. Maintaining

constantly changing daily and hourly sales goals.

10. Developing and maintaining public relations by offering a high level of

consistently positive customer service. Effective at turning problems into

solutions while creating a new positive reason to return.

Education

Peru State College, 2008

. Bachelor of Science in Business Administration and Marketing

Southeast Community College-Lincoln, 2006

. Associate of Arts in Academic Transfer

Special skills and honors

Teammates Mentor, Deans List, County Fair Judge for Clothing and Textiles,

Marketing Management project in conjunction with the Nebraska Department of

Economic Development, Secretary for the Syracuse Area Chamber of Commerce

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