Customer Service Manager
Resume:
Aline A. Brooks
Jacksonville, Fl 32244
abkh6j@r.postjobfree.com
Summary of Qualifications
My combination of work history, education and customer service experience
has equipped me to be a highly successful executive assistant. My diplomacy
and leadership qualities have also grown with knowledge to tackle any new
challenges. Over the years I have worked in many facets of the business
world, including: receptionist, non profit sponsorships, high end retail,
internal and external media relations, written and oral communications,
brand marketing and public relations. I am confident my personal strengths,
work history and awareness will prove me to be an excellent asset and
addition to your organization.
Education
University of North Florida
. Bachelors of Science in Communications, specializing in Public
Relations
. Active member in Public Relations Student Association of America
(PRSSA)
. Communications Director for the African American Student Union
. Call to Order Initiative; campus wide substance abuse information
seminar creating public awareness with proceeds collected going to
area treatment centers
Experience
Huxtable Education Solutions
Office Manager; 2009- Present
. Update and manage CEO personal agenda and travel arrangements
. Supervise and delegate tasks throughout the office
. Distribute and pick up tutoring materials throughout Duval County
Schools
. Act as a direct liaison between parents, students, school board and
tutors
David's Bridal
Bridal Consultant; 2005- Present
. Style Preview Ambassador: educate and inform customers and staff of
new inventory functions and features
. Outfit bridal parties
. Developmental Manager Training Program: the beginning process
transitioning into upper level management with various tasks and
report implementation
American Lung Association
Special Events Coordinator Intern; 2007
. Develop and design flyers, brochures, media packets and web-based
newsletters for organization
. Coordinate volunteer efforts for special events
. Solicit donations and sponsorship for non-profit events
. Assist with the logistical and total planning of Linda's Legacy; A
tournament of Love, a large-scale charity tennis tournament at TPC
Sawgrass Complex.
Leroyin Consultants
Receptionist; 2004- 2005
. Greeting customers, taking messages, data entry and routing multiple
line phone throughout office
. Electronic filing of customer profiles and information
. Answering billing questions and inquiries
Letters of recommendations and references are available upon request
Contact this candidate