Customer Service Representative
Resume:
Cristen Patrice Serafin
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***** ******* *** ********, ** 92345. 760-***-**** abkh61@r.postjobfree.com
Objective A challenging position with an organization that values hard work, ethics, and self-
discipline.
Skills Profile
Over 4 years of work experience in administrative/clerical services.
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Detail oriented, self starter, very energetic, and highly motivated team player.
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Excellent problem solving and customer service skills.
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Excellent organizational, analytical and interpersonal skills.
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Experienced in Microsoft Office Applications/Quick Books.
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Experience Customer Service Representative/ Accounts Receivable
Industrial Commercial Products
Barstow, CA September 2009 - March 2010
Responsible for retrieving payment status on all past due accounts.
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Does daily invoicing for all orders made.
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Creates UPS shipping labels to send out all orders made.
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Help maintain accounts receivable through Quick Books program.
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Answer company phone calls which include customer service calls, answering
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account questions, and transferring calls.
Verifies sales department payroll.
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Writes/Types/Fax business letters out to customers regarding account status.
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File and organize customer invoices.
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Work with UPS and FedEx to pick up or replace company product from customers.
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Logs daily returns.
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Verify pricing and shipping information for all customer purchases.
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Revises and adjusts customer invoices when necessary.
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Cashier/ Customer Service
Del Taco
Barstow, CA September 2009 - March 2010
Control register drawer.
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Follow California Health Department policies and procedures to promote safe food
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handling.
Rotate products for maximum effectiveness.
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Interact with customers on a personal level providing exemplary customer service.
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Perform general janitorial services to ensure customer satisfaction.
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Office Administrator
McDonalds
Barstow, CA June 2005 - August 2009
Responsible for counting and balancing daily deposits.
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Deals with payroll issues, such as making out checks and adjusting raises.
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Enters in new hire files in online company database.
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Responsible for all company hiring including reviewing applications and conducting
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interviews.
Accounts Receivable; Organize and pay monthly bills/expenses for 3 McDonald’s
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stores.
Cristen Patrice Serafin
11866 Hickory Ave Hesperia, CA 92345. 760-***-**** abkh61@r.postjobfree.com
Customer Service Representative; personally handles all customer complaints.
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Writes business letters and apology letters to customer and other businesses.
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Construct flyers dealing with advertising and notices as well as organized special
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promotional events/ company gatherings.
Responsible for updating/typing Business policies and other important business
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documents.
Answer and direct all office phone calls as well as take messages.
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Handles any unemployment claims, insurance claims, employment verifications, and
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wage garnishing that are necessary.
Maintain company filing in an organized manner.
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Reviews business video cameras to help maintain a safe work environment.
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Run Errands such as mailing off packages and making trips to the bank.
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Education Barstow High School, Barstow CA
Graduated June 2007
References Bernand Calderon
Management Technician
City of Victorville
Phone: 760-***-****
CJ Guardado
Store Manager
Del Taco
Phone: 760-***-****
John Salazar
Religious Ed. Director
St. Joseph’s Church
Phone: 760-***-****
Cristen Patrice Serafin
11866 Hickory Ave Hesperia, CA 92345. 760-***-**** abkh61@r.postjobfree.com
Contact this candidate