Supervisor Training
Resume:
Barbara C Minser
Waskom, TX *****
************@***.***
Objective:
To obtain a responsible and challenging position in a positive and growing company. This position would
allow me to use my education and experience to grow and advance with an organization.
Education:
1988-1989 Collin County Community College Dallas, TX
General Education
1984-1988 College Park High School Pleasant Hill, CA
College Prep and Business
Qualifications:
I have experience in managerial skills, employee supervision, classroom training and I am responsible for
building and training a collection team. My computer skills include the following Excel, PowerPoint, and
Microsoft word, WordPerfect, Lotus and Quicken just to name a few. I am loyal, honest, dependable, a
very quick learner and enjoy working with people.
Experience:
September 2009 to July 2010 Marion County Title Company
226 N Polk
Jefferson, TX 75657
Supervisor Pam Fulmer
Escrow Officer:
I was the closer for three counties which included working with lenders, realtors, brokers, dealerships and
customers. I did everything from start to finish which included with new order entry, clearing a
commitment, scheduling closing, building a HUD, getting HUD approval, downloading documents,
building legal documents, closing, balancing funds, dispersing funds, paying bills and mailing out
packages. I also did all the Dailey, monthly reports and balanced the escrow bank accounts in between all
phones calls, emails, customer walk-ins and faxes. I am a licensed escrow officer and a notary of Texas.
October 2005 to June 2009 Cox Health Professional Collections
210 S Union
Springfield, MO 65802
Supervisor Jill Williams
Collector\Trainer
Inbound and outbound collections on medical debt from patients, attorneys, work comp and insurance
companies. I am FDCPA and HIPAA certified. As a trainer I am responsible for manual testing, FDCPA
and HIPAA certifications, role playing, computer training, and side by side training till the new hires are
completely able to work on their own. I also need to maintain my daily collections by working my chain
train and take questions from other collectors and I was still able to be one of the top five collectors
monthly.
October 2002 to October 2005 Certegy Inc.
11601 Roosevelt Blvd.
St. Petersburg, FL 33630
Supervisor Chris Dolan
727-***-**** Ext 75749
Collector\Trainer
Inbound and outbound collections on a return, stop payment and fraud checks warranted by the company.
As a lead over the collection department I was responsible for complaint calls, questions, monitoring, and
running the dialer. As a trainer I trained in a classroom setting on FDCPA, check laws, computer
functions, and the policy and procedures for each client we collected for. I have been involved in writing
some of the policies and procedures for the current collection manual.
June 2001 to October 2002 Hoveround Corp.
2151 Whitfield Industrial Way
Sarasota, FL 34243
Supervisor Peggy Goyette
Collector
Making collection calls from Medicaid, Medicare and private insurance companies. Billing claims,
working denials, rebilling, and filing appeals, and posting payments. I balanced my chain to an Excel
spreadsheet to be current billing system daily.
March 1998 to April 2001 Ozark Professional Collections
210 S Union
Springfield, MO 65810
Supervisor Jill Williams
Collector\Assistant Trainer
Making outbound and taking inbound Collection calls on medical bills, working with attorneys on MVA’s,
work comp and probates. I am FDCPA certified and I assisted in all new hire training which included
questions, taking customer complaints, and irate calls and cross training.
Contact this candidate