Customer Service Sales

Objective

Maintaining an entry-level position involving the public to utilize my

people skills

Experience

*/****-**/****

Havana Sol Restaurant, Vallejo, Ca

. Provide excellent patron experiences through phenomenal customer service,

evidenced by high number of regular patrons requesting to sit in my

section.

. Consistently exceed sales goals by effectively managing sections and

multi-tasking.

. Thorough knowledge of restaurant systems and procedures.

. Work with others with diverse backgrounds

3/2007-7/2008 Finish Line shoe store

Richmond, CA

Store Manager in training

. Supervised 18 employees including 3 assistant managers.

. - Store operations

. - Sales

. - Customer service

. - Merchandising

. - Employee development

. - Inventory

. - Loss prevention

. - Hands on management training

. Meeting and exceeding sales objectives by 80,000 dollars.

. Identified new methods to drive sales and to achieve these goals

. Ensured exceptional in-store experience for our customers

. Established brand identity through store presentation; merchandise

management, and marketing strategies.

. Accustomed to completing assignments on schedule and as instructed,

having the judgment and initiative to make appropriate and timely

decisions with in the parameters of my authority.

. Productive and well capable of doing a good job without supervision.

. Frequently recognized as a team player always receptive to

constructive comment and criticism.

. Persuasive Seller

8/2006- 3/2007 Safeway grocery store

Fairfield, CA

Starbucks Kiosk Co- Manager

. Displays a customer comes first attitude by training and holding sales

associates accountable for delivering customer service.

. Drives the implementation of company programs by developing action

plans and directly motivating and instructing the store team to

implement them to meet operational and organizational objectives.

. Managed with integrity, honesty and knowledge that promotes the

culture, values and mission of Starbucks

. Delivered consistent level of total customer service satisfaction.

. Highly disciplined and well organized

. Interpersonal skills

. Knowledge of customer service techniques.

. Organization and planning skills

. Strong operational skills in a customer-service environment.

. Strong problem solving skills

. Strong leadership skills with the ability to coach and mentor others.

7/2002/8/2006

Safeway Grocery Store Vallejo, CA

Provided friendly, courteous and helpful service, by bagging groceries

and assisting customers with carry out of their shopping;

Assisted customers with questions and merchandise

Frequently recognized as a cooperative team player

Friendly outgoing and well accommodating

Education

Vallejo High School-Vallejo Ca

1998-2002

. Graduated June 2002 maintaining a 3.0 GPA

. Educational experience in computer using modern technology

Skills

. Analytical/Research

. Communication (listen verbal reading)

. Flexibility /Adaptability/Managing multiple priorities

. Leadership/Management

. Planning organizing

. Teamwork

. Honesty/Integrity

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