Manager Customer Service
Resume:
Joanne Torell
Orange, CA *****
******.******@*********.***
Profile
FULL TIME MOM LOOKING TO RE-ENTER THE WORK FORCE WITH A CAREER IN RETAIL
MERCHANDISING. QUALIFIED WITH FOURTEEN YEARS OF RETAIL EXPERIENCE WITH A
NATIONAL BRAND RETAILER AND WORLD WIDE RETAIL SOFTWARE DEVELOPER.
Experience
SALES ASSOCIATE, JCPENNEY CO. LAGUNA HILLS, CA - 1987-1989
Primary responsibility was customer service, restocking shelves, markdowns,
re-ticketing, return to vendors (defective merchandise). Within eight
months promoted to Department Supervisor and given additional
responsibilities; employee scheduling, sales tracking and reporting.
Merchandise Manager Trainee, JCPenney Co. Laguna Hills, CA - 1989-1990
Selected into the Merchandise Management Training Program. This is a one
year program that covers Assortment Planning, Open to Buy, Forecasting,
Visual Merchandising, Personnel Responsibilities (hiring, maintain training
and proper termination procedures) Working with and building business
relationships with National Brand Vendors.
Merchandise Manager, JCPenney Co. Laguna Hills, CA - 1990-1993
Completed one year training program and promoted to Merchandise Manager for
Family Shoes and Simply for Sports Departments. Independently executed all
the day to day tasks of running two high performing departments and
maintained the tasks of Assortment Planning, Calculating Open to Buy,
Forecasting, Visual Merchandising, Identifying poor preforming merchandise
and executing markdowns in a timely manner. Maximize sales and maintain
and/or increase profits. Personnel issues and maintaining strong business
relationships with vendors.
Support Services Representative, Island Pacific Systems, Irvine, CA - 1993-
1995
Provided multi-purpose and reliable software solutions to National and
International Brand Retailers in the areas of Merchandising, Finance, Sales
Audit and Warehouse. Customer Liaison between Client Services (training)
and Developers.
Support Services Team Lead, Island Pacific Systems, Irvine, CA - 1995-1998
Responsible for multiple client accounts during the growth phase of their
business needs. Worked directly with Development and Services staff to
guarantee successful implementations and upgrades.
Support Services Manager, Island Pacific Systems, Irvine, CA - 1998-2001
Responsible for providing dedicated and reliable customer support for
business expansion and growth. Identified and helped build road maps for
future software upgrades that help benefit the customers expanding
business. Direct involvement with the Development and Services Management
teams. Responsible for all personnel issues: hiring, reviews, salaries and
terminations. Provided on-going educational opportunities for a staff of
twelve in the U.S and a staff of 4 in the United Kingdom. Identified
promotion opportunities for Support Services Representatives.
REFERENCES
Richard Gaetano, COO, Island Pacific Systems 17310 Redhill Ave Suite 320.
Irvine, CA 92614
Mary Wenlock, Resource Manager, Island Pacific Systems 17310 Redhill Ave
Suite 320. Irvine, CA 92614
Contact this candidate