Customer Service Assistant
Resume:
Administrative Support
SKILLS
. Customer Service
. 2007 Microsoft Office
. CBMS
. BIC
. Assessment and Evaluation
. GroupWise Email
. Processing payments
. Multi Phone Lines
. Interviewing Participants
. Access (Front Desk Database, Master File)
. Intermediate Math Skills
. Data Entry
. Quicken
. Processing of Deposits/Payments/Withdrawals
PERSONAL SKILLS
. Self Starter / Pro Active
. On Time
. Dependable and Reliable
. Organized
. Positive and Energetic
. Excellent Communication Skills
EXPERIENCE
Larimer County Office Assistant 2009 -
Present
Fort Collins, CO
. Issue and receive applications for Human Services. Review other forms
for completeness and answer routine procedural questions.
. Accept participant's documents for state assistant programs and
attesting to certain documents.
. Assist Human Services [TANF, Food Assistant, Long Term Care, Medicaid,
CCAP, Child Support, and other State programs] customers over the
telephone and in person with a wide range of questions, requests, and
complaints, regarding their services.
. Answering multiple phone lines and asking clarifying questions to
ensure they are transferred to correct department.
. Receive about 20+ incoming calls a day.
. Enter received applications and documents into CBMS/BIC programs in
order to assist other departments in the processing of clients
benefits.
. Prepare packets of information and mail out packets to appropriate
person.
. Operate routine office equipment including copiers, fax machines,
telephone systems, and computers.
. Receive and process mail by distributing to office personnel.
. Ability to interact with a wide variety of customers whose behavior
may range from pleasant, to embarrassed and disconsolate, to verbally
threatening and abusive.
. Stay informed of changed policies and procedures within the office
. Schedule appointments for State programs
. Follow Privacy/Confidentiality Laws with participants' information in
order to protect the company and customers.
. Foster a team environment by working with team members in assisting
clients.
. Work consistently without close supervision.
Los Rios Police Department Front Office 2009
Sacramento, CA
. Answered multiple phone lines; asking clarifying questions and
transferring them to the correct department.
. Used human behavior techniques to clarify what type of emergency
assistance the client needs.
. Received about 20+ incoming calls a day.
. File, fax, and organize documents within the office.
. Determined where documents incoming and outgoing are routed too.
. Issued permits to correct personnel by following
procedure/rules/policies
. Identify and fingerprint employees for background check - utilizing
LiveScan system
. Followed Privacy/Confidentiality Laws with participant information
. Gathered detailed information about emergencies by asking clarifying
questions; input into dispatching system; dispatched appropriate
officers to emergency situations
DeVry University Admissions Advisor 2007-2008
Phoenix, AZ
. Scheduled and conducted interviews, pursue qualified candidates for
enrollment, and determine appropriateness of candidates through
eligibility guidelines for admission based upon career goal
compatibility.
. Filed, faxed, and organized documents within the office and routed
them to the correct correspondence.
. Met the financial and enrollment deadlines with participant to insure
qualifications are met.
. Gathered and processed documents for participant specific program
. Inputted data information and excessive note detail about client
. Scheduled appointments with participants
. Received about 20+ incoming calls a day.
. Met and exceeded management goals through consistent work ethic, by
being pro active, and without close supervision.
. Assist participant with obstacles by motivating and mentoring, which
retains them as continued clients.
. Followed Privacy/Confidentiality Laws with participant information.
. Maintained a strong work ethic by making 100+ calls to students a day.
University of Phoenix Enrollment Counselor 2005 - 2007
Phoenix, AZ
. Successfully utilized phone, email, text, CRM, and student information
systems, and other technologies to actively communicate and provide
the highest level of customer service.
. Manage inquiries to achieve prompt contact and performance activity
weekly goals; utilize approved recruitment policies/formats; make
prompt and effective contact with inquiries and redirect unqualified
candidates based upon incompatible career goals.
. Adapt to changing assignments and multiple priorities
. Strong expertise with MS Office as well as field related hardware and
software packages and systems for reporting features
. Consistently conducted follow-up monthly at minimum with all
applicants to ensure successful matriculation. Assist other personnel
and departments with data collection and problem solving.
. Achieved enrollment and start rate goals, and conduct all activities
in accordance with the highest ethical standards
. Superior organizational and problem resolution skills
. Excellent written and verbal communication skills
. Goal oriented and highly ethical by being independently reliable.
. Followed State/ Federal/ and local guidelines
Washington Mutual Sr. Customer Service Representative 2003 - 2005
Phoenix, AZ
. Accepted retail and commercial checking and savings deposits;
processes loan payments; cashes checks and savings withdrawals;
assists with night depository, lock box and vault duties; and promotes
business for the Bank by maintaining good customer relations and
referring customers to appropriate staff for new services.
. Interviewed customers for eligibility of accounts; processed client
information with background checks to ensure qualification for
account; opened accounts with identifying information.
. Assured compliance with all Bank policies and procedures, as well as,
all applicable state and federal banking regulations.
. Effective organizational and time management skills.
. Effective oral, written and interpersonal communication skills with
the ability to apply common sense to carry out instructions, interpret
documents, understand procedures, write reports and correspondence,
and speak clearly to customers and employees.
. Ability to deal with routine problems involving multiple facets and
variables in standardized situations.
. Skills in computer terminal and personal computer operation; mainframe
computer system; and word processing and spreadsheet software.
. Processed between 20-25 customer transactions each hour with no
mistakes through patience, attention to detail, and the ability to
follow procedures.
. Maintained and balanced a cash drawer
. Wire processing
. Notary Republic
. Assisted loan officers with organizing loan documents, client
appointments, and gathering information for clients' loans.
Education
Continuing with an Associate's Degree in Accounting with Front Range
Community College, approx 36 credits completed - Started Fall 2010.
References
Professional:
Gard, Jennifer
Larimer County
abkh1x@r.postjobfree.com
Barbour, Debi
Los Rios Police Department
Brisenhan, Kacey
University of Phoenix
Hoge, Kara
University of Phoenix
Personal:
Dexter, Mike
Singleton, Stephanie
Huff, Melissa
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