Manager Customer Service

COURTNEY ELIZABETH VALENTINE

**** ******** ***** **** ***. 153

Orlando, FL 32839

Mobile: 407-***-****

abkh1b@r.postjobfree.com

CAREER SUMMARY

Marketing individual with experience ranging from sales, event

management and promotions in the sports/entertainment industries.

Experience in sponsorship proposals and negotiations, event

implementation and client activation. Self directed, highly adaptable

and disciplined professional who is motivated by new challenges.

EXPERIENCE

Break Thru, Inc., Orlando, FL

February 2010-September 2010

Marketing Accounts Manager

. Represented a portfolio of clients including dozens of professional

and collegiate sports organizations, restaurants, golf courses,

vacation destinations, family fun centers, spas, cosmetics, and

more

. Marketed and promoted client developed VIP promotional packages to

the business communities across the Orlando area and other

surrounding Florida cities

. Utilized the company's innovative marketing technique, experienced

field teams, and value of the promotional packages to help clients'

build traffic by increasing frequency, fill unused capacity during

off-peak periods, and prospect brand new customers

. Generated results to clients by increasing their revenues through

commercial co-ventures and raising general awareness and knowledge

of the products and services the clients represent

. Interfaced with clients at consultation meetings prior to launching

their specific marketing and promotional campaign

. Offered professional, problem solving solutions to all client and

customer issues; assuring client and/or customer satisfaction and

successful resolution

.Achieved job promotion from Entry-level Marketing Representative to

Marketing Account Manager within one week of the four week training

process

. Oversaw the interviewing, hiring, and training of prospective and

current employees

. Managed and supervised a team of 10-12 representatives and managers

. Managed and co-managed numerous road trips throughout the Florida

area to market and promote non-local client campaigns

. Achieved Campaign Coordinator rights to various campaigns including

management of a national cosmetic client's product launch

throughout the entire state of Florida

. Achieved company selection as the 'Top Manager' to attend the

quarterly Top Gun Meeting in Dallas, TX within two months of

employment

. Achieved company selection as the 'Top Manager' to attend the annual

R&R Weekend in Nassau, Bahamas within three months of employment

. Achieved weekly consistency of $800-$1000+ profit-share off client

campaigns

PRA Destination Management, Orlando, FL

October 2008-February 2010

Operations Manager, Website Content Editor, and Office Supplies Manager

. Organized and filed all incoming "requests for proposals" into

company software creating a program identification number and

personal folder for each specific client

. Created client specific proposals based on requested event

assistance and needs

. Utilized company documentation on Orlando as a destination to

present ideas and proposals to clients in dedication of earning

program business

. Worked with company software to generate program costing based on a

client specified budget including an internal company percentage

margin of profit

. Created client Program Service Agreements and Deposit Invoices for

all contracted programs

. Interfaced and negotiated with local suppliers to offer clients cost

efficient services and products for their events

.Contracted with local suppliers i.e. transportation companies, d cor

companies, restaurants, theme parks, hotels, etc; for event

programming implementation

. Worked on-site as Operations Manager during programs and events;

assisting in all aspects of clients requests, last minute changes,

and/or any on-site problems and concerns from the client

. Offered professional, problem solving solutions to all client

issues; assuring client satisfaction and program success

. Assisted the Director of Operations in closing of all programs

including client invoicing, company headquarter follow up reports,

company headquarter program performance evaluation survey, and

client thank you letters

EXPERIENCE, CONTINUED

. Achieved job nomination of being the company's Content Editor for

the home website

. Updated the company website's information on venues, tours,

transportation services, airport services, hotels, dine-around,

staff, d cor, daytime tours, special events and all other aspects

of event planning we offer within the Orlando area and Central

Florida area

. Achieved job nomination of being the company's Office Supplies

Manager, including two parent companies of PRA

. Oversaw all ordering, restocking, and billing for office supplies

needed within the office between three different companies and

their employees

. Achieved company commission gifts from owner based on overall job

performance and dedication

Super Suds Car Wash, Tallahassee, FL

January 2005-Sept 2008

Office Manager and Head Cashier

. Generated Weekly Cashier Schedule for four cashiers

. Worked with Microsoft Excel to develop Petty /Drawer and Cash Back

daily documentation sheets

. Created and utilize Cashier Manual for training cashiers and update

on an annual basis

. Orchestrated and oversee monthly Cashier meetings

. Assisted General Manager in daily employee-related tasks

. Oversaw the hiring and training of all cashiers

. Achieved monthly commission goal of $500 in gift certificate sales

NCAA Final Four Regional Tournament, Houston, TX

March 2008

Media Coordinator (Short Term Volunteer)

. Assisted with press conference details and preparation of

all media related materials

. Assisted with credentials and check-in with attending

media

. Kept media work areas organized

. Kept all press clippings, collateral materials and other

related publications stocked

. Assisted attending media with any questions or needs

. Assisted with game related media items including running

notes to press row

. Assisted with keeping directional signage in media work

area current and applicable

Florida State Women's Basketball, Tallahassee, FL

Sept 2007-July 2008

Camp Development Team and Sponsorship Intern

. Assist in planning and implementation aspects of Women's Basketball

camp events

. Support the Camp Development Team in all projects

. Create sponsorship proposals

. Generate monthly calendar with monthly and weekly goals

. Work with Microsoft Word and Excel to develop calendars, proposals,

and letters

. Interface with local businesses and offer opportunities at becoming

an FSU sponsor

. Created "Restaurant Profit Day Donation" proposal for PoBoys

Restaurant

. Collaborated with Chick-Fil-A Manager and created camp specified

coupons with shared logo

Florida Sports Foundation, Tallahassee, FL

January-July 2007

Amateur Sports Event Intern

. Assisted in all planning and implementation aspects of all Florida

Sport Foundation events

. Supported the event staff in all projects, planning and

implementation of the Sunshine State Games

. Coordinated mailings to sports, participants, communities, etc.

. Served as a venue or sports coordinator during the events

. Worked with Microsoft Excel to develop Contact Lists for the Games

. Created event postings for related Web Sites

. Recruited Volunteers and created Volunteer Hit List in Excel for the

Sunshine State Games

. Created and utilized Sunshine State Games Operations Manual for a

staff of 42

Bob Knight Photography, Tallahassee, FL

April-July 2004

Customer Service Representative

. Researched problems for customers and offered creative solutions to

resolve them

. Utilized company's database to organize, file, and process customer

orders

. Dealt with a wide variety of people and showed respect and patience

with all

. Achieved monthly commission of $800 in customer orders that exceeded

the amount of $100

EXPERIENCE, CONTINUED

Garnet and Gold, Tallahassee, FL

August-

December 2003

Sales Associate and Cashier

. Interfaced with daily customers and offered help with any questions

in regards to merchandise

. Evaluated monthly inventory of merchandise along with two other

employees

EDUCATION

Florida State University, Tallahassee, Florida

M.S. in Sport Administration, 2008

Florida State University, Tallahassee, Florida

B.S. in Sport Management, 2006

Florida State Study Aboard

Global Sports Management in London, 2005

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