DELORES A. DIXON

**** ***** **.

COLUMBUS OH ****0

PH: 614-***-****

EXPERIENCE

Feb. 1990 – Feb. 2010 NORSE DAIRY SYSTEMS COLUMBUS OH

Title: Export Administrator

• Reported to International Sales and Customer Service Directors regarding all aspects of Export and

Domestic activities. NOTE: NDS promoted an “Empowered” workforce philosophy.

• Major responsibility was customer service relating to Export of food products to Europe, Asia, Middle East

and Australia.

• Processed Export orders, coordinated with customers, production facilities, logistics organizations and

Customs Brokers.

• Prepared all necessary documents and assisted with collection of past-due invoices.

• Responsible for maintaining current Export and Import Regulations.

• Trained current Domestic customer service personnel and a new Export Administrator in all Export

processes and guidelines.

• Developed International Procedures and Work Instructions for implementation of ISO 2000 and

participated in all Audits.

• Entered customer complaints into “Lotus Notes” software program, coordinated corrective actions and

credit memos with Quality Assurance, Accounting and Export Business Managers.

• Maintained customer files according to export retention and content requirements.

• Proficient in written and oral communications; self motivated.

• Computer experience: Windows, Microsoft Word, Excel, customized “Export” software, Lotus Notes and

Outlook Mail.

OTHER EXPERIENCE

• Confidential Executive Secretary for six Staff members of a major Metallurgical organization.

• Sales and Marketing Administrator for several years, reporting to the President and District Sales

Managers. This was a staff position.

• Human Resources

• Benefit Administration including insurance claims processing

• Accounting

EDUCATION

• High School Diploma

• Extensive business seminars covering a wide range of topics, e.g., Customer Service, Communication skills,

Export regulations, Documentation requirements, Quality Assurance.

Updated January/2010

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