Customer Service Data Entry

Jamelle McDade

Jamelle McDade

**** ********* ****** ******** ** 36083

Cell: 334-***-****

*************@*****.***

Profile

Administrative support professional interested in offering versatile office skills and proficiency in

Microsoft Office programs in the Administrative Professional Service Environment. Also seeking to

utilize my educational and organizational ability for advancement and growth. Strong planner and

problem solver who readily adapts to change, works independently and exceeds expectations. Able to

juggle multiple priorities and meet deadlines without compromising quality while continuing to project a

highly polished professional image.

Education

Faulkner University

5435 Atlanta Highway

Montgomery, Alabama 36109

Major: Business Administration, BBA

August 2010 GPA 3.3

South University

5355 Vaughn Road

Montgomery, Alabama 36116

Major: Associate of Science Paralegal Studies

June 2006 Cum Laude GPA 3.6

Key Skills

Office Office Management Front Desk Reception Billing and Faxing

Skills: Records Management Client Contact Data Entry/Processing

Administration Customer Service Calendaring

Computer MS Word MS Outlook

Skills: MS Excel AlaVault/SJIS

MS PowerPoint AlaFile

Professional Skills

• Ability to read, count, and write to accurately complete all documentation

• Typing, Office Procedures, Customer Service Skills

• Able to work in a fast paced atmosphere

• Maintain excellent customer relations and developed customer rapport

• Ability to perform customer service in a professional and courteous manner

• Diplomatically resolve customers/clients complaints on as needed basis

• Maintain all record keeping procedures without error

• Time Management, Multi task oriented, Punctuality, Goal/Detail Oriented

• Ability to communicate with associates and customers

• Ability to operate all equipment necessary to perform the job

• Ability to follow through company’s policies, rules and regulation

Ability to coordinate all assigned and unassigned work when needed

•

Excellent Organizational Skills and Decision maker

•

• Ability to Identify and Resolve Problems

• Effective in Completing Projects and showing leadership skills

• Ability to motivate others and work well as a team member

• Ability to work unsupervised and work well with a wide range of people

• Posses a high level of Self motivation and confidence

• Ability to learn new skills rapidly and utilize available resources

Experience

NationView, LLC Administrative Asst. (Contract), 07/26 to Present

Answering incoming calls, data entry, send and receive correspondence and prepare daily reports, preparing RFI’S

(request for information sheet),prepare payroll, fill out incident report, send in submittals for the site, assist project

and site manager. Purchase office supplies, file purchase orders, scheduling, filing, billing, faxing, scanning record

documentation, organize meeting minutes, submit and prepare invoices, keep record of daily sign in from sub

contractors, upload information to ftp server site among other clerical duties.

Macon County Circuit Clerk Office Court Specialist I (Temp), 12/08 to 03/09

Answered incoming calls, data entry for traffic division, scanned traffic documents and citations, created documentation files for search

engine and searched system for electronically filed documents

Highlights:

• Created case identification, made cash payouts for traffic division and checked all filing fee, prepared cases and dockets files for

Traffic Court.

Law Offices of Milton C. Davis Legal Assistant, 09/07 to 12/08

Answered incoming calls, scheduled appointments, drafted legal documents, filed necessary documents at the

courthouse, greeted clients as they entered the office, drafted loan closing documents, maintained court and

appointment calendar, drafted correspondences, opened and closed files, execute title insurance and maintained

monthly report and open incoming mail.

State Court of Fulton Court Clerk I, 03/07 to 07/07

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the court

registrar offices and maintained database. Quickly became a trusted assistant known for “can do” attitude, flexibility and

high quality work.

Highlights:

• Communicated effectively with multiple departments and input data to create case identification, made cash payouts

for magistrate court and checked all filing fees, prepared case files for Marshal Dept. pick up and among other

assigned clerical duties

Dillard’s Inc. Sale Associate, 11/04 to 02/07

Ensured that each customer received outstanding service by providing a friendly environment, which included: greeting

and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service;

placed midd order(special orders), handled large quantities of cash, dept resets and shift, head of dept visual displays

maintenance and floor sets, counted registers for open and close, cashiered, markdown, hand key ticket pricing.

Maintained an awareness of all promotions and advertisements; Assisted in floor moves, merchandising, and

housekeeping; Assisted in processing and replenishing merchandise and monitoring floor stock; Aided customers in

locating merchandise; Communicated customer’s requests to management; Assisted in completing price changes within

the department; Participated in year end inventory and cycle counts; Assisted in ringing up sales at registers and/or

bagging merchandise; Any other tasks as assigned from time to time by any manager

Association:

Order of the Eastern Star (OES) since 2009

Court Specialist Training Cert. March 2009

McDade – Page 2

Notary Public, State of Alabama since 2007

Notary Public, State of Alabama since 2007

Bioethics and Impact Organization ( Miss Bioethics 2002 2003)

BTW Journalism Club (2001 2003)

REFERENCES AVAILABLE UPON REQUEST

McDade – Page 3

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