Manager Customer Service

Susan Willis Linyear

**** ******** *****, #*** . ******, NC 27713

301-***-**** (cell) . 919-***-**** (home) . *********@*****.***

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EXPERIENCE

Chico's FAS, Durham, North Carolina

Team Sales Lead April 2010 - Present

. Employed on manager level to generate sales and maintain amazing

customer service

. Advise and coach staff to act as ambassadors for the brand and

customize outfits for clients

. Utilize retail software to process returns, price markdowns,

overrides, and purchases

. Communicate consistently with targeted customers for wardrobe

appointments, fundraisers, and catalog launches

Olney Market, Princess Anne, Maryland

Owner/Chef July 2007 -

January 2010

. Recruited and trained wait staff and volunteers from Welfare-to-Work

. Maintained database of customers and wrote weekly e-newsletters

. Oversaw and closely monitored food costs, labor costs, and marketing

expenses

. Analyzed category sales and marketing data to focus on market

segmentation

Kaiser Permanente, Rockville, Maryland

Personal Chef Consultancy for Operation Zero March 2005 - December

2006

. Designed presentations on healthy cooking techniques and ingredient

substitutions to parents and pre-teens at risk for juvenile diabetes

. Role modeled exercise therapy during sessions

. Facilitated parent and juvenile patient discussions on health-related

issues

Association of Community Cancer Centers, Rockville, Maryland

Assistant Manager, Education June 2003 -

December 2004

. Provided business administration for the Center for Provider Education

by maintaining continuing education agreements with partner

universities, focused on hospital oncology programs

. Identified and served as liaison with potential funders for hospital

oncology education programs

. Oversaw and facilitated courses and planned strategy meeting times for

pharmaceutical use

. Coordinated workshops for Annual Oncology Economics Conference and

Annual National Meeting

Pharmaceutical Education and Research Institute, Arlington, Virginia

Course Manager September 2001 - April 2003

. Managed course development for pharmaceutical education seminars

marketed to staff from Eli Lilly, Novartis, and Merck

. Identified and recruited volunteer faculty and exceeded quota from

pharmaceutical companies, including more than 500 participants/year,

for basic and advanced continuing education for 10 courses/year, such

as Good Clinical Practices, Biologics Drug Development and Cancer 101

National Peace Corps Association, Washington, DC

Global TeachNet Coordinator March 1999 - August 2001

. Coordinated nationwide network of K-12 global educators

. Recruited volunteer members, with an enrollment of at least 350 alumni

members of the Peace Corps, to educate students to reach beyond

standard boundaries through presenting ideas to alumni who attended

conferences

. Researched and wrote articles about global education resources for

monthly newsletter

. Managed annual nomination process for Global Educators of the Year

. Assisted with the planning of international seminars to further

experiential learning of K-12 educators throughout the world

. Liaised with grant partners to fulfill documentation of grant use

through primarily the Knight Foundation

. Helped teachers with cross-cultural communications and diversity

issues through annual conferences and documented grant use

Family Place & Maryland Correctional Training Center, Hagerstown, Maryland

Adult Educator June 1996 - February 1999

. Taught English and math classes to recovering drug addicts and

incarcerated males (annual class load of 300 inmates)

. Served on Education team that worked to bring positive interventions

to clients for long-term impact and development

EDUCATION

Strayer University, Crystal City, VA, 2000

Graduate courses in Project Management

Hampton University, Hampton, VA, 1997

Graduate courses in Business Administration

American University, Washington, DC, 1992

Bachelor of Arts in International Studies, Frederick Douglass Scholar

ACCOMPLISHMENTS

Featured Columnist, Crisfield (MD) Times, 2007-2008

Young Woman Entrepreneur of the Year, Bowie (MD) Chamber of Commerce, 2006

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