Customer Service Sales
Resume:
Arnold, MO *****
abkgyt@r.postjobfree.com Keith Holmes
Experience: 02/22/2010 - Present
Pinnacle
Security Officer for River City Casino, responsible
for guest safety and loss prevention. Volunteered
as bike patrol officer to maintain a uniformed
presence in the guest parking areas and monitor the
grounds for illegal activity. Duties include
report writing, observation and reporting of Gaming
violations, assisting Missouri Gaming Agents in the
course of their duties, as well as assisting
Emergency Medical Technicians in the event of a
medical emergency.
Integrated Rental Services
. Biomedical technician responsible for delivery
and pick-up of medical equipment rented to
customers. Upon return of rented equipment,
performed re-certification testing and cleaning of
said equipment and prepared equipment for re-rental
or sale. Some on-call duty, most of which required
driving long distances at varying hours of day or
night to deliver medical equipment needed
immediately by hospitals.
08/14/2006 - 08/05/08
Commerce Bank N.A.
Loan agent at high-volume, fast-paced call center,
responsible for management of pre-existing simple
interest loans and Anytime Lines of Credit.
Participated in the incentive program which
included promoting such products as overdraft
protection, credit card, debit card, additional
deposit accounts, IRA's, CD's, Home Equity Lines of
Credit, etc. Proficient at use of 10-key pad and
keyboard, and used Excel as part of daily computer
activity.
Processed due date changes and set accounts up on
ACH draft for monthly payments. Fielded general
questions regarding status of loans.
Supported Online-Banking by walking customers
through the steps of setting up deposit accounts
for online access.
05/10/06 - 08/12/06
Family Video
Store manager in training responsible for all
supervisory duties in the store, including
management of sales by staff as well as leading by
example with number of sales generated for the
company. Supervised on-duty staff while making
regular till-checks, verified inventory, prepared
and processed daily deposits though use of both
regular computer system and 10-key pad.
08/06/04 - 05/08/06
Chrysler Financial
Team Leader responsible for 25+ customer service
agents fielding incoming calls from customers
financed through Chrysler Financial. Prepared
monthly reviews, provided feedback, monitored calls
and prepared schedules for each agent on my team.
Encouraged agents through example and training to
assist in sales of the AIG insurance package
offered through Chrysler Financial.
Conducted weekly team meetings, provided quality
assurance reports daily to each agent as well as
schedule-adherence reports each week.
Answered escalated calls as well as fielding
commendations for agents in the call center.
Key Accomplishments:
Created a proposal which would streamline the
format and steps taken in the call center for
handling customers' accounts. Researched the data
and gave a presentation outlining the costs and the
potential savings involved with the proposal.
10/15/03 - 08/06/04
Mercedes-Benz financial
Education Team leader responsible for 12+ employees in the
Mercedes-Benz Finance call center. Fielded
supervisor take-over calls on simple-interest
vehicle loans. Trained, coached, and guided
inexperienced agents from new-hire to company
standards.
2001
Fontbonne College
Business administration.
Enrolled in business administration courses through
Fontbonne College in hopes to continue working
toward my bachelor's degree in Business.
1989 - 1991
Lake-land community college
Criminal Justice.
Majored in Criminal Justice while studying law
enforcement academics, telecommunications, and
emergency medical technician training.
1985 - 1986
Southwest Baptist University
Studied basic courses in pursuit of degree:
Psychology, Philosophy, English, Algebra, Bible
History.
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