Customer Service Sales
Resume:
Kerrill L. Hanna
Muskegon, MI 49442
abkgyd@r.postjobfree.com
WORK Advance Packaging Corporation, Grand Rapids, MI 2008 to 2009
EXPERIENCE: Account Specialist
Service and sales representative contact for custom corrugated
packaging manufacturer. Costed, and quoted spot color printed,
process color printed, labeled and plain corrugated packaging
items. Wrote and maintained detailed product specifications,
determined machine routings and scheduling, and issued
purchased orders for tooling and materials as required for
timely delivery. Monitored and maintained customer inventory
levels.
Commercial Tool & Die, Comstock Park, MI January 2007
Customer Account Analyst
Invoiced in Automotive environment, maintained status of jobs in
ERP system, issued purchase orders for job related items,
maintained job files and work instruction packets.
Temporary Employment, J & F Steel, Grand Rapids, MI 2005 to 2006
Computer conversion, corporate name change and ISO 9001 Quality
Audit, for metals processor, including major re-write and edit
of Quality Policy, procedures and work instructions.
Cindi Posthumus for Muskegon's Mayor August 2005
Managed voter and contact database for primary mayoral campaign.
Total Plastics, Grand Rapids, MI 2002 to 2004
Customer Service
Managed all phases of major customer accounts, including
prototype costing and quote and price list preparation,
inventory management for both purchased product and in-house
production including raw materials, automated processing of
on-line customer forecasts using Excel spreadsheets, performed
order entry for customer's regular and special shipments, and
managed customer returns/non-conformance reports as necessary.
Acted as Inventory Control and Traffic Manager when these
positions were vacant, including scheduling truck shipments,
processed UPS & FedEx, installed FedEx On-Line per customer
request, material receiving, reconciled inventory with
production, processed drop shipments and handled walk in
customers. Trained the hires for these positions.
Laird Plastics, Grand Rapids, MI 1999 to 2002
Administrative Assistant
Customer billing and crediting for distribution sales, inventory
receiving and vendor debiting, 12-line phone system, bi-weekly
payroll reporting for salaried and hourly staff, processed new
hires into corporate system, set up and maintained PC computer
system, including customer ordering by EDI, e-mail and dedicated
web sites, arranged access to on-line shipment tracking systems
for sales staff, oversaw all non-inventory purchasing and
associated payments, processed all local customer receipts,
cash, check and credit card, trained new warehouse staff on
computer, inventory and shipping systems, reconciled inventory
discrepancies with accounts payable department, maintained
customer account entries and contracts, prepared customer quotes
and price lists, served as local training leader during major
software conversion.
Software Applications - WordPerfect, Microsoft Word, Lotus
1-2-3, Microsoft Excel, Microsoft Outlook, Harvard Graphics,
Microsoft PowerPoint, Microsoft Access, Microsoft Windows, ACT,
A/S400, Daly & Walcott Distribution Sales, JD Edwards World
Soft, StelPlan, SteelPro, Imaginera
EDUCATION: Muskegon Business College, Muskegon, MI
Data Processing Certificate
Michigan State University, East Lansing, MI
Studied Computer Science under the College of Engineering
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