Customer Service Representative

TAJUANA STIDWELL

**** ******** ** #*-**

Decatur, Ga 30032

404-***-****(cell)

404-***-****(Home)

QUALIFICATION SUMMARY

Over 27 years in Customer Service, Reception, Accounting, Training,

Collections, and Underwriting in the credit card, procession and retails

distribution industries with special skills in analyzing, problem solving,

and decision-making. Professional who establishes and maintain customer

loyalty. Develops strong working relationships, am eager to learn and share

knowledge with peers. Highly proficient in Windows 95-2007,Word, Windows

XP, World Ship, Fed Ex Ground, Micro Soft Office, Outlook, Word Perfect

and Excel, Oracle, Visions, PayPal, ACSS,Esales, Legacy, Akorna, eport

CES, IEX, LINX IBAAG, PASS.

PROFESSIONAL EXPERIENCE

UNITED HEALTH GROUP- Customer Service Representative 4170 Ashford Dunwoody

Rd. #100 Atlanta, GA 30319 Dec 15,2009-PRESENT

..Manages the referrals process, processes incoming and outgoing referrals,

and prior authorizations.

.This function includes intake, notification and census roles

PARS CARS- Process credit applications which includes entering customers

information into the system. Maintain account information in addition to

pulling credit and verifying state id.-Business Office 1345 Southlake Pkwy,

Morrow, Ga 11/15/2009-12/15/2009

.Assist with credit and reviewing contracts with the customers.

FULTON PAPER- Enter order request made by customers for their accounts.

Maintain account information, in addition to processing credit card

payments for the orders. Customer Service Representative 850 Aquila Way Ste

110 Austell, Ga 30168 11/10/2007- 07/15/09

Responsibilities are to receipt of inbound and enter orders requested.

Responsibilities are but not limited to researching missing merchandise and

or back ordered items.

PITNEY BOWES - Maintain the mailroom which includes but not limited to

preparing mail for outgoing and incoming process. Team lead/Supervisor 925

NORTH POINT PRKWY ALPHARETTA, GA 07-30-2007-10/30/2007

Responsibilities are to Process Express and Certified mail for delivery.

Ensuring that the reception area maintains coverage at all times.

Research lost mail, files, and receipts, providing clear directions and

maintaining client to customer relations.

VERIZON WIRELESS- Analyzing and tracking of customers wireless accounts,

researching, attention to details, conflict resolution for customer

satisfaction.

Customer Service, Greenville, South Carolina / Alpharetta, Georgia 12-

2003- 08-2007

Volunteer as active Supervisor to assist when business needs as well in

addition to enhance my knowledge in my career.

Attended additional Trainings designed for Career Promotions.

GE CONSUMER FINANCE- Analyzing and tracking of The Home Depot Portfolio,

researching, attention to detail, conflict resolution for customer

satisfaction.

Customer Service / Team Lead, Atlanta, Georgia 2002-2003

Assist with credit line increases, underwriting, researching misapplied

payments, updating account information, reporting fraud, providing clear

direction and maintaining client to customer relations.

AGI-Airline Company- ( Atlanta Hartsfield Airport ) 1999-2002

Ticket Agent/CSR, Atlanta, Georgia

Responsibilities were to assist passengers with in and outbound flights.

Provided customer clear direction as they deplaned the aircraft.

Specialized in handling Charter International, Domestic, and Military

flights.

EDUCATION

Diploma Towers High School -JUNE 1986 **********@*******.***

References Will give upon request

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