Customer Service Office
Resume:
MICHELLE D. MARTINEZ
El Paso, TX 79915
915-***-**** Home 915-***-**** Cell
OBJECTIVE:
To obtain a full time permanent position with a company where I can grow and will be able to utilize a variety of
my skills to the best of my ability.
SPECIAL SKILLS:
Typing Telephone Skills Filing
Cashiering Data Entry Customer Relations
Various Office Equipment MS Word Bilingual English/Spanish
Personal Computer E-mail Well Communication skills
Organization skills Strong Work Ethic Excellent Writing/Spelling Skills
EDUCATION:
Diploma-Riverside High School-El Paso, TX
Certificate of Completion-Career Centers of Texas-El Paso, TX
EMPLOYMENT:
• MF-Heating & Cooling-Office Clerk 2004-Present
8436 Hartford-El Paso, TX 79907
My job duties are answering phones and route to HVAC Tech, filing customer sales receipts copies, schedule
appointments for technicians for air conditioner & heater start-ups/shut-downs. I also maintain employee files with
appropriate paper-work, collection of payments, schedule new hires for drug tests, prepare packets with appropriate
documentation for new hire/terminated employee, assist with new hire paper work and documentation. Maintain
flexibility, perform other duties as directed by office manager, customer service skills, great phone etiquette, able
to follow oral & written skills, prepare bank deposits, use of various office equipment on a daily basis.
• The Boeing Company-Information Processor 2000-2002
9566 Railroad Drive-El Paso, TX 79924
My job duties were as follows: Responsible for all office filing, including organizing, arranging and maintaining
all employee files and other documents. In charge of 2000+ employee personal files, maintained each file that
contained sensitive information. Maintained Workers Comp files for HR generalist in charge and employee
disciplinary files with confidential information. Exceptional organizational skills and able to work well as a team
or as an individual, strong ability to respond to employee complaints & direct them to the proper office personnel.
Prepared packets for new hire and terminated employees. Responsible for all Pride at Boeing files with daily data
entry. Received and filed material according to sort and classification, maintained all files neat and orderly. I also
corrected filing, labeling and other clerical errors into existing files. Creation of folders, general filing, preparation
of materials for offsite storage and related to that, able to work independently and perform clerical assignments
such as answering phones, screened & routed calls to different departments. I also have excellent customer service
and phone skills with great communication and writing skills. I was also a ble to greet visitors and give information
to employees and visitors. I was able to follow written and oral instructions. Maintained and compiled the records
of business transactions and office activities of the Company. Introduced filing system ideas that improved filing
system procedures and use of various office equipment.
• Labor Force Staffing-Office Coordinator 1999-2000
2101 E Yandell-El Paso, TX 79903
I recruited employers for hiring of temporary employees from our Staffing Service, payroll services, dispatching
clients to job sites for employment, on-call during holidays, scheduled drug tests, handled all inbound calls from
potential clients & directed them to person in charge. Filing of customer & employee files with appropriate
paperwork. I had excellent customer service and phone skills, in-house payroll system. Handled extensive data
entry work with accuracy, sorted & distributed mail. I also delivered pay-roll checks throughout the city to
employees at different job sites. I also used different office equipment on a daily basis such as fax and copy
machines. I was able to work under pressure and maintained flexibility.
• Reliable Investments-Office Clerk/Receptionist 1991-1998
8482 Alameda Ave. –El Paso, TX 79907
Collections of payments from customers for land, handling of money of over $5000, filing customer files, sending
out delinquent notices for past due payments, sent foreclosure information to attorney, closing of balances on a
daily basis and end of month balancing making sure that all payment amounts balanced, phone skills, in house
computer programs, phone collections, prepared daily bank deposits, customer service, sending money transfers,
use of various office equipment, typing company letters. I also performed data entry work and processed all
incoming mail, sorted and distributed.
References furnished upon request
Professional References
Art Medina-Self Employed
Owner-A & A Plumbing-Heating & Cooling
828 Lomaland Drive.
El Paso, TX 79915
Joe John Valenzuela
Owner-Winnelson Co.
7231 Brogan
El Paso, TX 79915
Maria Loya-Ysleta Independent School District
Risk Management Clerk
9600 Sims Drive
El Paso, TX 79925
Contact this candidate