Sales Manager

Location:

Posted:

October 01, 2010

Richard Yealin

Lexington, KY 40511

*******@*********.***

OBJECTIVE:

Looking for an opportunity to make a difference in a growing organization by applying my 30

years of IBM experience in which I mastered teamwork, leadership and process

improvement skills while always working in a very deadline oriented and fast paced

environment.

PROFESSIONAL EXPERIENCE:

1979-2009 IBM Corporation Grand Rapids, Mi and Lexington, KY

Participated in task force and joined new shared services team at IBM that resulting in the

absorption of business controls responsibility to our team for IBM US and IBM Canada

Successfully deployed a customer relationship management process to 200 IBM Sales

Professionals resulting in increased revenues and improved backlog improvement and as part

of the process was responsible for the execution and administration of sales metrics

Successfully launched and administered IBM's customer satisfaction process within the Great

Lakes Region of IBM

Managed and administered the IBM Sales Compensation plan for the Great Lakes Region, a

$2B subset of IBM. Worked with IBM Branch Manager on quota methodology and was

responsible for payment of accurate and timely commission payments to the IBM sales force.

Performed procurement activities at one of IBM's first outsourced account.

Coordinated orders and movement activity which included order entry, contractual

considerations, shipping and accounts receivables

Education;

Western Michigan University, Kalamazoo, MI 1979

Major Accounting, Minor Economics GPA 3.1