Customer Service Manager

Stephanie L. Brewer

*** ********** ***** ~ Milford NH 03055

Home Phone: 603-***-****

Email: abkgvl@r.postjobfree.com

Personal Profile

I am an organized and highly motivated achiever with effective leadership techniques and

problem solving skills. I have the ability to communicate positively and motivate others as well as

being self driven person myself. I am always seeking new opportunities to improve myself and my

work atmosphere,

Education:

2007 High School Diploma ~ Milford, NH

2007 Freshmen at Hesser College ~ Manchester, NH

Professional Experience:

June 2010- Present Dunkin Donuts Hooksett, NH

Customer Service Associate

Responsibilities included customer interaction, complaint resolution, order taking and processing

while implementing procedures developed by the safety committee.

January 2008 – January 2010 Taco Bell Nashua, NH

Shift Manager

Responsibilities include customer interaction and service, complaint resolution, processing,

handing cash registers, making food orders in a fast paced environment. Packing food and

delivering to the customer in 2 minutes or less. Also includes paperwork filing, computer work as

well as controlling and maintaining a shift.

October 2007 - January2008 Callogix Manchester, NH

Incoming Calls

Responsibilities include customer interaction and service over the phone, complain resolution,

placing orders for customers, scheduling ez-pay, handling credit card orders, and working in a

fast paced calling center environment.

April 2007 - October 2007 Wal-mart Amherst, NH

Cashier/Customer Service Associate

Responsibilities included customer interaction and service, complaint resolution, receiving and

processing calls as well as transactions, following return policies and serving or helping all

customers to the best of my abilities.

October 2006 – April 2007 Parkers Maple Barn Mason, NH

Busser

Responsibilities included clearing off and cleaning tables in a timely and orderly fashion in the fast

paced business while providing customer service.

April 2004 – October 2006, June 2010-Present Dunkin Donuts Milford, NH

Customer Service Associate

Responsibilities included customer interaction, complaint resolution, order taking and processing

while implementing procedures developed by the safety committee.

References

Nathan Norton Amherst, NH

603-***-**** Former Employer

Sue Carr Merrimack, NH

603-***-**** Friend

Danielle La’Casse Goffstown, NH

603-***-**** Former Employer

Tracy Cox Mason, NH

603-***-**** Former Employer

Janet Amherst, NH

603-***-**** Former Employer

Katy Milford, NH

603-***-**** Former Employer

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