Customer Service Sales

NANA EDUSAH

**** ****** ***, ********, ** *****

Tel: 347-***-**** Email: **********.*@*****.***

Marketing Executive / Management Analyst

EXECUTIVE SUMMARY

Innovative and performance focused Marketing and Management Professional

with experience in strategic planning, project management, social media and

information systems coupled with outstanding management

qualifications.Consistently contribute to bottom line efficiency,

performance, process and profit growth.

PROFESSIONAL EXPERIENCE

ASB Communications, New York

03/2010 - 07/2010

Communications Strategy & New Business Executive

Develop marketing strategy and implementation for companies including

MoneyGram and Dish Network that has led to increase in profits of up to 30%

within a year

Coordinate buying of media and Out of Home space for clients and also

plan media schedule

Identify and manage the marketing organization's key external business

partner relationships

Develop new business and have set up a business development team, employing

direct mail,

e-mail, phone and social media

Researched thoroughly and put together a document on the African Immigrant

market for presentation at NYU

P.C Richard & Son, New York,

NY

04/2007 - 09/2008

Product Sales Consultant

Assembled economic and demographic data into client demand/market

penetration mode to create a world class database of 15,000 clients

Average sales of over $100,000/month by providing clients with excellent

showroom experience and product knowledge

Consistently met and exceeded sales quota surpassing targets by as much as

119%

Successfully provided peer-based support for new Sales associates to

facilitate integration and effective delivery of services to clients

Handled day to day customer service and dealt with complaints

RICS Consult, Accra,

Ghana

05/2006 - 03/2007

(One of largest Marketing consulting companies in Ghana)

Account Executive

Drove campaign from inception to completion, including developing a

detailed business case, financial forecasts, staff projections and ROI

analysis on marketing activities

Helped to successfully list Ecobank on the Ghana stock exchange in 2006.

Bank went on to record a net profit of $ 32m and an asset size of $ 431m. A

growth of 34% over the previous year

Recognized for producing IT/Telecom marketing plan and strategy to expand

brand awareness and market penetration of Spacefon Ghana products

increasing revenues by 65% in 9 months

Built and maintained key relationships with major clients (including

Novotel, Guinness Ghana Breweries and Barclays Bank Limited), through

luncheons, presentations and discussion forums as well as establishing a 24-

hour call back guarantee helpline

BusyInternet, Accra,

Ghana

10/2003 - 06/2004

(BusyInternet is the largest ICT center in Africa)

Client Service Executive

Supervised staff of 16 and managed the efficient and effective delivery of

client services

Developed and implemented a VIP lounge where clients pay higher rates for

privacy and comfort leading to increased revenue of 26 % by the end of year

Coordinated all IT training and conferences organized by BusyInternet for

companies and schools. In April, 2004, organized a two week Internet

utilization training for 120 employees of Nielson Research Ghana Ltd

Handled all client issues and also coordinated customer service operations

EDUCATION AND PROFESSIONAL DEVELOPMENT

MSc. International Business Management, University of Huddersfield,

Huddersfield, UK, 2009

Professional Marketing Diploma, Chartered Institute of Marketing, London,

UK, 2006

Management Information Systems, Diploma, Atlantic Computer Training, Accra,

Ghana, 2001

SKILLS

Languages - English and Fante

Technology - MS Office (Very Proficient in Excel, Access,Word and Power

Point),VBA, Soft-Tribe,Coral Draw, Dreamweaver and excellent Internet

research skills using tools such as Emerald and MetaLib

HONOR SOCIETY

University of Huddersfield Business School Alumni

Associate Member, Chartered Institute of Marketing (UK)

Member, Institute of Management Information Systems

INTERESTS

Soccer, swimming, reading and traveling

Contact this candidate