Customer Service Representative
Resume:
[pic]
Sharon B. Lassiter
Murfreesboro, N.C. 27855
abkgtv@r.postjobfree.com
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Objective
Seeking Customer Service Position
Abilities
15 years of Customer Service
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Proficient in the use of IBM, Microsoft and Apple Computer and Excel
Highly productive in the use of Office 2000 Professional
Employment History
2005-2010 -Previous- Sprint Communications
Retention Specialist
The Customer Service Representative interacts with customers and company
sales and/or services representatives to handle a variety of functions. The
core job duties include indirect and direct sales, Telesales, Sprint
company-owned retail centers and working with various other retail
partners. Representatives may provide account assistance, account research,
answer technical, billing, and other questions and inquiries as well as
solve multiple complex issues per contact from dealers regarding Sprint
wireless products and services. Representatives may take orders for
activations and/or account changes by telephone, chat, email, tickets,
etc.
03/2005-7/2005-Apple One-Temporary Assignment
Leasing Consultant- Dutch Village Apartments
Answer phone, filing, assist with apartment rentals.
1995-2001 The Spiegel Group/Newport New Inc.
Customer Service Representative
Answered inbound calls in support of customer needs. Place catalog orders
and processed orders to ship upon customer request.
2001-2003 Human Resource Assistant- Assist with applications for new
hires, help with filling out forms for benefits enrollment, answer phones.
2003-2004 Verified credit cards through institutions for processing
orders for shipment to customer.
Education
1982-1986 -Warwick High School
Diploma
51 Copeland Lane
Newport News, Va. 23601
9/1991-4/1992- Job Training Services
Certificate
Buckroe Skill Center
Hampton, Va. 23666
Contact this candidate