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Customer Service Representative

Location:
Midland, MI, 48642
Posted:
October 01, 2010

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Resume:

JULIE A. BIRCH

**** *. **. ******* ****

Midland, MI 48642

989-***-****

abkgtn@r.postjobfree.com

OBJECTIVE

Senior Administrative Specialist, where demonstrated strengths in

the area of administrating, managing and planning

while profitably contribute to the efficient and productive

operation of the company.

BACKGROUND SUMMARY

Extensive experience and increasing administrative responsibility

has included:

Database Presentation and Development

Budget Management

Computer Experience

Quality Performance Reporting

Payroll Entry

Purchasing

Health and Safety Administration

File Share Management

Cost Analysis

PROFESSIONAL ACCOMPLISHMENTS

Initiated, developed and completed a website access database which

increased productivity and procedure application.

Coordinated the process to complete the local site access database

which increased security measures for access to the

local operations site involved.

Managed a team building event creating a cost savings of

$6,000.00. The event led to a greater increase in productivity

and performance for the team, as well as recognition from

leadership for the cost savings success.

Demonstrated team leadership through cost analysis and increased

productivity utilized by our Global Purchasing

Team. Cost savings in the first year amounted to $130,000.00.

These cost containment efforts also contributed to

leadership's recognition of excellence.

Recipient of the Diamond Distinction Award for communication

skills with outside vendors, management of

time and resources, scheduling and coordination of events,

establishment of office processes, improved productivity

and for administrative support.

EMPLOYMENT EXPERIENCE

Sr. Administrative Specialist, The Dow Chemical Company, Midland,

MI. Responsible for the administrative support

for the Global Purchasing Team of 25 people throughout the United

States and Canada. (2005 - 2009)

Administrative Specialist, The Dow Chemical Company, Midland, MI.

Responsible for the administrative support

for the Global Purchasing Team of 50 people throughout the

United States and Canada. (2000 - 2005)

Co-Op (Administrative), The Dow Chemical Company, Midland, MI.

Procured freight rates for shipments throughout

the United States, Canada, and Mexico within the Global

Purchasing function. (1998 - 2000)

Customer Service Representative, Immediate Temporary Help (ITH),

Midland, MI.

Worked for Great Lakes Safety Training Center, Midland, MI

Customer Service Representative, Great Lakes Safety Training

Center, Responsible for registering individuals,

contractors, for classes; entering data to submit the applicable

information to initiate a background screen on the

individuals working for The Dow Chemical Company, The Dow Corning

Company, the Hemlock SemiConductor site,

Hemlock, Michigan, the Hemlock SemiConductor site, Clarksville,

Tennessee, Consumers Energy, Bay City, Michigan.

EDUCATIONAL BACKGROUND

Associate Degree, General Business, Delta College, University

Center, MI.

One-Year Certificate, Clerical Skills, Mott Community College,

Flint, MI.



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