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Customer Service Quality Control

Location:
Fayetteville, NC, 28303
Posted:
October 01, 2010

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Resume:

Alexis Martin

**** **** * ******** ****, NC *****

Home: 910-***-****, Mobile: 910-***-****

abkgsr@r.postjobfree.com

____________________________________________________________________________

_________

Objective: To obtain a position as a communications specialist or the

Office Administration arena utilizing ever increasing experience in all

aspects of warehousing, inventory management, customer service,

accounting, program management, and production support.

Summary of Qualifications:

. Present active Security Clearance, well established typing with a minimum

of 55 wpm.

. Highly skilled in categorizing, taking accurate inventory accounts,

document, process, and distribute materials.

. Execute daily administrative duties, policies, procedures, regulations

and initiate technical actions.

. Experience with office automation equipment and standard software such as

Microsoft office programs.

. Superseded company verbal, written, and secretarial skills.

. Superior analytical and organizational skills that define project needs

and assures on time completion.

. Knowledge of radio codes, proficient with installing and maintaining

communication systems.

Employment:

03/09 - 07/09 Roggio Arsenal Warehouseman/Assembler

. Provide and distribute all major components in AR-15s and 9millimeter

rifles.

. Shipped and packaged weapon merchandise to military installations.

. Inspect, verify, and ensured serial numbers were properly placed on

weapons.

. Assembled gun barrels and prepared guns for full assembly.

. Separated merchandise and placed in appropriate bins.

. Pack, seal, shrink wrap, label and affix shipping labels to prepare

merchandise for shipping.

. Deliver merchandise to departments using work devices such as hand truck,

conveyor, or sorting bins.

. Examine contents and compared with records, such as manifests, invoices,

or orders to verify accuracy of incoming and outgoing shipment.

. Prepare documents such bills of lading and shipping orders to route

merchandise.

. Record shipment data, space availability, damages and discrepancies, for

record keeping purposes.

10/08 - 02/09 Sprint Service and Repair Tech

. Examine, configure, and repair customer cellular phones.

. Assist, supersede, and resolve customer concerns swift and efficiently,

and provide technical support.

. Oversee man power, schedule hours, train and teach employees on technical

service.

. Review and revise client cellular status. Reconcile program issues,

govern and process accounts.

06/06 - 01/07 Vance Uniformed Security Contractor

. Produce, assign, distribute, clarify, and verify created badges and

identify personnel requesting access to facility. Fabricate password for

badge renewal, updates, and requests.

. Secure facility entries and exits as needed and provide immediate

intervention and notify authorities during emergency circumstances.

Perform routine quality control checks.

. Administrate, determine, and report hazards, building irregularities, and

equipment security concerns.

. Conduct, brief, persuade, and inform colleagues and associates of safety

violations of rule infractions.

. Synthesize, prepare, develop and allocate standardized reports.

11/04 - 06/06 Gatelinx Corporation Administrative Clerk

. Liaison to all subject concerning production support, program management,

and administrative duties.

. Prepare, process, report, and maintain automation resources and internal

production schedules.

. Customer service representative, schedule, set up appointments and

implement all tasks.

. Assist in the development of new accounts and status updates of

customers.

. Ensure all sales and service objectives were published by providing

support, control, drafting, executing, and collaborate with various sales

teams. Start, review, and issue audits on accounts and customer orders.

. Instruct, guide, counsel, motivate, and train new customer service

associates and administer fellow employees.

. Provide detailed information on new products, services, and reduced

budget.

. Compile records, production rates and data, consumption of material,

quality control, and etc.

05/02 - 10/05 US Marine Corps Communications Specialist

. Survey, estimate, and forecast means of communication.

. Expand, transmit, install, repair, and maintain system infrastructure

electrical and optical lines.

. Manipulate, screen, and monitor satellite and radio equipment deficiency

. Employ and familiarize set up of tuned radio equipment including antennas

and power sources.

. Establish contact with isolated stations, process and log messages, chair

and edit frequencies, data, and cryptographic codes. Identify personnel

who exploit radios to send and receive messages.

. Staff and expedite status of over 300 enlisted military personnel using

Microsoft Office programs.

Education: Marine Corps Communications Electronics School, 23 Palms

CA - 10/02 - 02/03

Scotland High School, 1000 West Church Street Lauringburg,

NC - Diploma - 08/99 - 05/02

References: Available upon request

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