Customer Service Administrative Assistant

MARY ANDERSON 417-***-**** SPRINGFIELD, MO

abkgsh@r.postjobfree.com

OBJECTIVE

My career objective is to find a position where I can be the best and do

the best that I possible can. I thrive on learning new things both in my

personal and professional life each and every day.

SKILLS PROFILE

Experienced in Microsoft Office 2003 and 2007, Outlook, Outlook Express

and the Internet

Excellent customer-relations background

Excellent filing and organizational skills

Experienced in handling confidential paperwork

Experienced in customer service in person and via telephone

Experienced in use of standard office equipment

WORK EXPERIENCE

I recently moved back to Springfield from California to be a caregiver of a

family member but am looking to get back into the workforce as soon as

possible.

Prime Healthcare Services, Inc.

3300 East Guasti Road

Ontario, CA 91761

Corporate Receptionist/ Administrative Assistant, 12/21/2009-06/21/2010

Answer Cisco Phone System: screen and direct calls to specific

personnel or take detailed messages for the Executive Level

Management.

Perform all front desk clerical duties (file, fax, copy documents,

etc.)

Greet Visitors/Executives in a friendly, welcoming and professional

manner directing/escorting them to the proper destination (Board

Room/Conference Rooms.)

Maintain and book Conference Rooms for meetings.

Process and deliver standard mail and/or special delivered packages.

Assist Executive Personnel with special projects as required.

Order office supplies, lunchroom supplies and maintain inventory.

Update and maintain break room bulletin boards.

Maintain and update company phone list and distribute to all

personnel.

"Unfortunately, I was not given the chance to show my full potential

in this position. In all honesty, we were not a good fit and I know

that there is a better place for me to be".

GNV Direct, Inc.,

3060 South Delaware Avenue

Springfield, MO 65804

Office Manager/Administrative Assistant/Client Liaison, 03/17/2003-

10/30/2009

Answer Meridian multi-line phone system and direct calls to

appropriate person or take detailed messages for same. Answer current

client information if possible or re-direct calls to appropriate

personnel. Handle both dial-in and dial-out phone contacts with tact

and professionalism.

Maintain client database of 65,000, adding and updating constantly

(data entry).

Keep inventory, order/purchase office supplies.

Set up and maintain client files keeping detailed information relating

to the progress of commercial script and press release; updating

clients on a regular basis via telephone, e-mail and facsimile.

Type letters, memos and office correspondence.

Check business e-mail and voice-mail, evaluate information, distribute

to appropriate personnel.

Process product orders for merchandise via credit card/mailed checks

or money orders, and forward orders and specific order information for

merchandise to manufacturer for processing.

Oversee bi-weekly mass mailings to prospective clients (100 to 500

plus letters each mailing). Review and edit letters prior to mailing

release.

Coordinate between the press release writer and production company

personnel, keeping both updated as to current status of new clients

and their product information.

Proofread and edit press releases and commercial scripts and

coordinate final approval and/or any changes between the writer, the

production company, and the client.

Submit customer product brochures to catalogs, track responses, and

forward information to clients.

Prior to commercial airing, update answering service of product

information.

Mass fax clients press releases to selected listings of nationwide

newspapers and magazines. Respond to editor's request in a timely

manner: send samples and digital pictures as requested by

publications.

Maintain progress status of ongoing advertising and sales set-up for

new clients.

Organize office/employee meetings.

"From starting off my job was doing data entry, I grabbed the bull by

the horns and I became the Office Manager after a few months of

working there. I learned everything from A-Z within the first year and

became a valuable employee in a very short time. After about 2 years

of thinking about moving, I had made my decision and moved to

California".

GOLD-N-VIDEO

1426 E Sunshine Street

Springfield, MO 65804

Store Owner/Manager, 11/01/1991-3/10/2003

Handle cash on a daily basis, daily balance sheet summarizing daily

monetary activity, make bank deposits.

Work with the public, positive customer service a priority.

Update computerized customer name and address listings as well as

movie and merchandise listings.

Order store and office supplies, keep inventory, purchase supplies

when needed.

Maintain accurate accounting information for quarterly submission to

store accountant.

Order, purchase and display movies weekly.

Scheduling, hiring, training and dismissal of employees.

Calculate time sheets and issue payroll checks; calculating payroll

taxes and submitting tax paperwork to state/federal agencies.

Organize store/employee meetings.

Customer contact for late accounts; collection of late fees and lost

video fees.

Sales promotions including ad makeup and implementation.

Security responsibilities.

Set up and maintain store procedures for the purchase of gold and

other merchandise; maintain accurate records in accordance with City

of Springfield Police Dept. Policies.

"It was not an easy thing being self employed. I would not change a

thing except for having had made more money. I took care of

everything including cleaning the bathroom. To have been in business

for almost 13 years and being broke most of the time, well, this shows

me that I really loved "movies". After a few months of operating in

the red, I knew that there was no other choice but to close the

doors".

Personal & Professional references available upon request.

Contact this candidate