Lamekica T. McCollum

**** ********** ***** ? Greensboro, NC 27405

? Phone: 336-***-**** ? e-mail: abkgrj@r.postjobfree.com

Summary of Qualifications

A highly motivated and team-oriented professional, with more than 5

years of combined experience in customer service, sales, and data

entry. Strengths include:

. . Needs Assessment

. Relationship Management

. Team Collaborations

. Project Execution

Professional Experience

BANK OF AMERICA

Greensboro, NC

Bankruptcy Analyst July 2008- September

2008

. Responsible for reviewing and updating portfolios for bankruptcy

clients.

. Provided information to clients to assist with bringing

delinquent accounts current.

. Communicated with both client and company attorneys to process

and file required documents to establish bankrupt status.

. Maintained positive relationship with local state Bankruptcy

Courts to obtain detailed and accurate information on delayed

cases.

. Relayed vital information to company attorneys to handle

accounts that required or requested legal action.

. Serviced accounts for escalated situations and processed

monetary transactions for delinquent clients.

. Obtained vital credit information from bureaus to determine

client eligibility for arrangements and extensions on real

estate and automobile loans.

Greensboro, NC

Home Equity Service Representative April 2006 - July

2008

. Manage and expand relationships with HELOC customers, Bank of

America customers, banking center representatives, business

partners, and third parties (e.g., attorney offices) for

organization with #1 market share in the home equity industry and

$70 billion portfolio.

. Devise and implement call strategies most appropriate for client

profiles ranging from premier to private banking relationships.

Sell and cross-sell HELOC products (e.g., balance transfers, fund

transfers, fixed rate loan options) by matching product features

with client needs. Initiate sale of Borrower Protection Plan

insurance and offer retention rates as appropriate.

. Service accounts associated with HELOC products,

secured/unsecured loans, personal lines of credit, and

automotive/marine/RV dealer loans; fulfill varying requests that

may require extensive research, interpretation of account

information, and communication with multiple entities. Deliver time-

sensitive projects such as payoff demands and collateral releases.

. Responsible for processing pre-approved mortgage loans and

credit extensions for new and existing customers.

. Perform non-monetary maintenance on accounts to include

blocking, closing, and unblocking lines of credit; updating Auto

Pay information; reversing fees; and adjusting interest rates.

. Demonstrate expertise in over 20 information systems, model bank

and non-model bank processes, and federal/state regulations.

Educate customers and colleagues on product features, support

enforcement of guidelines, and de-escalate calls as needed.

CINGULAR WIRELESS/AT&T

Greensboro,

NC Customer Service Retention Representative

October 2003 - April 2006

. Provided resolution to complicated issues with reference

to billing, terms and conditions of contracts

. Demonstrated expertise with Kronos software system and

processed claims for stolen mobile devices.

. Educated customers on billing statements, terms and

conditions of contracts, and prepared free form letters

tailored to customers requests.

. Processed more than 50 payments daily while simultaneously

probing customer needs setting up payment arrangements for

risk based customers based on a 30, 60, 90 day delinquency

control.

. Responsible for updating accounts with accurate and

detailed notes for system processing in a timely matter.

LIBERTY TAX SERVICE

Greensboro, NC

Asst. Manager/Consultant December 2002 -

April 2006

. Educated customers on tax filing procedures for individuals,

joint and small business customers.

. Responsible for being knowledgeable on aged and current

tax laws including child tax credits, dependent care, and

earned income credit policy and procedures.

. Processed tax documents, generated billing invoices and

free form letters that aligned with customer tax profiles.

. Managed record keeping, employee timecards and paycheck

distribution for both locations.

Education

Business Administration

August 2008- Present

GUILFORD TECHNICAL COMMUNITY COLLEGE Greensboro, NC

Majored in Surgical Technology August 2003 - December 2005

GUILFORD TECHNICAL COMMUNITY COLLEGE Jamestown, NC

Prior Experience

GUILFORD TECHNICAL COMMUNITY COLLEGE (GTCC) Greensboro, NC

Administrative Assistant - Department of Financial Aid February 1997

to March 2000

. Managed the part-time Human Resource Development educators and

coordinated scheduling efforts that aligned with the colleges

immediate needs.

. Prepared state financial forms to ensure correct disbursements

to students.

. Educated parents/guardians, staff, and students on various

financial aid issues.

. Maintained vital information collected for payroll and employee

travel time.

Specialized Training and Skills

. Training: Fair Lending, Selling Fundamentals: Home Equity Sales

Curriculum, Real Estate Product Knowledge; and Selling the Bank of

America Way.

. Proficiency in Microsoft Word, Excel, Access, PowerPoint, and

Publisher.

. Expertise in Bank of America systems that include LINX,

ALS, VECTOR IV, FILENET, BOSS, MSP; knowledge of bank

acronyms and transaction codes.

. Credit counseling, loan approvals,

. General Office Equipment & Software including: switchboard

operations, 10 key, Kronos, tax software.

. Able to operate standard office equipment and machines.

Contact this candidate