Software Technician
Resume:
Gary Gorman
Kansas City, MO 64128
abkgrc@r.postjobfree.com
SPECIAL TRAINING/COURSES:
. Network Administrator Program, Penn Valley Community College 1997
. Novell Certified Administrator - CNA 1998
. Introduction to C Programming 2001
. Certified DELL Technician 2003
. "+ Certified IT Professional 2009
. Microsoft Windows Server 2003 & 2008
. Microsoft Visual Studio 2005 & 2008 C# Programming
. Microsoft Visual Web Developer 2005 & 2008 C#
. Microsoft SQL Server 2008
EMPLOYMENT HISTORY:
Equal-Time.com/On Force -IT Contractor www.onforce.com 2004 - Present
Qquest Inc/Ford Motor Co., Dearborn, MI 2000 - 2004
SMA Microsystems, Raleigh, NC 1998 - 1999
H&R Block 1997 - 1998
W.E.B. du Bois Learning Center, Kansas City, MO 1995 - 1997
SUMMARY OF EXPERIENCE/SKILLS:
. Fifteen years Information Technology experience
. Software/application development
. IT support for passenger/truck vehicle assembly plant
. Help desk
. Network integration
. Personal computer support
. Microsoft Office
WORK EXPERIENCE:
. Equal-Time/OnForce.com, Information Technology Contractor
Break/fix computer servicing for residential and commercial customers. Set
up wired and wireless broadband connections.
. Qquest Inc /Ford Motor Co - Kansas City Assembly Plant, Plant
Production Support Technician
Monitored data communications network to ensure that network is available
to all system users and resolved data communications problems
Monitored modems and display screens of terminal to mainframe computers to
detect error messages that signaled malfunction in communications software
and hardware
Read technical reference manuals for communications hardware and software
to learn cause of problem
Installed data communications lines
. SMA Microsystems/Marshall's Department Stores,, PC Support Technician
Supervised and coordinated activities of Y2K team members engaged in PC and
computer equipment upgrades
Distributed work assignments and monitored daily logs of team members
Explained and demonstrated installation of data communications lines and
equipment to team members, using hand tools and following vendor manuals
. H&R Block, Technical Support Technician
Converted to new hardware and software
Evaluated and tested vendor-supplied software packages for microcomputers
to determine compatibility with existing system, ease of use, and if
software met user needs
Entered commands into computers to place programs in production status
Assisted users to resolve computer-related problems, such as inoperative
hardware and software
. W.E.B. du Bois Learning Center, Internship System/Network
Administrator
Installed, modified, and made minor repairs to microcomputer hardware and
software systems
Provided technical assistance and training to system users
Loaded specified software packages, such as operating systems, word
processing, or spreadsheet programs into computers
Installed and/or assisted in installation of hardware and peripheral
components, such as monitors, keyboards, printers, and disk drives
Entered commands and observed system functions to verify correct system
operation
Installed data communications lines
Monitored data communications network to ensure that network is available
to all system users and resolved data communications problems
HARDWARE/SOFTWARE EXPERIENCE
Hardware/Tools: Software:
Voltage/ohm meter Microsoft Office 4.3 - 2003 Professional
Screwdrivers, pliers, cable crimping Microsoft Visio, Project, Excel, Word, Access,
tools Power point
Microcomputers, laser printers, Microsoft Internet Information Server
dot-matrix printers, serial
printers, image scanners,
communications
Switches, hubs and routers
Sendmail - Mail exchange server
Apache
Adobe Acrobat Professional
Operating Systems Software/Languages
Windows 2008 Server Microsoft Visual Studio Professional C#
Windows XP Professional Microsoft Visual Web Developer C#
Red Hat Linux XML
Fedora HTML, DHTML,XHTML
SUN Solaris PERL
Novel 4.11
Novell 3.12
Apple OS X
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