Customer Service Manager

Erin Berberich

*** ******* ****** ********, ** **136 608-***-****

abkgr7@r.postjobfree.com

Objective: To obtain an interesting & exciting position with a growing company

Experience: ARS of Illinois Itasca, IL 60143

HVAC Dispatch 5/01/2009 to 6/01/2010

Managed the schedule for 15 HVAC Technicians on a day to day

basis

Analyzed Routing

Communicated with other vendors accommodating their needs

(AHS, Assurant, Equiguard)

Set up estimates for selling technicians through Home Depot leads

Enter Purchase Orders into system for correct vendors

Sherman Mechanical, Inc. Cary, IL 60013

HVAC & Plumbing Dispatch 8/28/2004 to 6/1/2005

10/1/2006 to 3/4/2009

Managed the schedule for 20 plumbers and HVAC technicians to

provide 24 hour service for new installs, repair/replace parts

continuously analyze routing to gain efficiency

Assisted customers by troubleshooting their issue to provide the

most cost effective solution

Sold Maintenance contracts to commercial and residential

customers

Experience in Microsoft Office Software, GPS Insight, Team

Management Systems

Assisted parts department in generating purchase orders for

technicians

4

Plote Construction, Inc. Elgin, IL 60120

Construction Dispatcher 6/5/2005 to 9/30/2006

Schedule lowboy moves from 15 foremen

Schedule 60 semi dump driver and 5 oil tankers'

Apply for State and County permits

Create daily driver schedule for Truck Superintendent

Enter driver's daily time into payroll system

Communicate route changes to all drivers

Monitor driver Federal DOT files

Baraboo Concrete Company, Inc. Baraboo, WI 53913

Dispatch/Customer Service Manager 4/1/1997 to 8/1/2004

Manage & Schedule 25 redi mix drivers from 5 different locations

Schedule driver availability

Schedule cement, dump truck, and block truck orders

Order cement for the 5 locations

Customer Service responsibilities

Time card approval & maintenance

Education: Webb High School Reedsburg, WI

1992-1996

MATC Madison Madison, WI

Human Resource Certificate 2003

References: Available upon request

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