Customer Service High School
Resume:
Doreen Putnam
402-***-**** ********@*****.***
To obtain a position within a stable and growth oriented institution that provides a challenging yet
rewarding atmosphere.
Upcoming Kaplan University graduate offering a strong academic background in IT.
Quickly learn and master new technology; equally successful in both team and self
directed settings; and proficient in a range of computer systems, languages, and tools.
Education
KAPLAN UNIVERSITY – Davenport, IA, Degree expected 7/12
Associate of Applied Science in Information Technology Network Administration
NORTH AMERICAN TRAVEL SCHOOL – Omaha, NE
Travel Certificate 8/98
RIVERSIDE COMMUNITY HIGH SCHOOL – Oakland, IA
High School Diploma 5/98
Work Experience
3/2001 06/2009 TRAVEL AND TRANSPORT, OMAHA NE
During my tenure at Travel and Transport I held the position of Travel Counselor although I worked in many
different areas. I was the back up to the Executive Desk, I did some of our in office training, I volunteered to float
to different accounts, and I was a Lead Agent. I made travel reservations, communicating with clients via email
and by phone. I worked on and resolved customer service issues. I packaged tickets documented various
information regarding clients needs in their profiles, assisted in getting passports and visas for clients. I
completed ARC reports on Excel spreadsheets, did problem solving and a multitude of other tasks including but
not limited to operating standard office equipment.
8/1998 3/2001 AMERICAN EXPRESS TRAVEL, OMAHA NE
While at American Express Travel I made domestic reservations for Cisco Systems employees. I was also on the
support desk doing exchanges for the agents on the floor. I did the handwrite tickets, prepaid tickets, MCO’s, and
completed the weekly ARC report.
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Software
Lotus Notes
Microsoft Office
AS400
Windows 2000/XP/Vista
AMN
Available for Relocation & Travel
Contact this candidate