Customer Service Representative

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Jenee’ Felton

*** *** * *. * ranklin, La 70538 337-***-**** ************@*****.***

Objective

To secure a professional position utilizing past and present experience. Eager to

u tilize the skills and knowledge beneficial to the growth of your company’s business.

Skills

• D r ive to surpass goals.

• Proficient in M icrosoft Word, Excel, PowerPoint, Access, Outlook, and Visio.

• Detail Oriented.

• Excellent communicator

Experience

March 2009 – August 2010 U.S. Department of Commerce Bureau of the

Census

Administration Office Operations Supervisor

• Assisted in the management of payroll and personnel functions for

a pproximately 30 employees.

• Administered the selection and hi ring process for the Local Census Office.

• Supervised and t rained clerks on the routine tasks required in the collection,

control, review, and reporting of personnel and payroll data.

• Prepared and monitored daily work assignments for 30 employees.

• Maintained the flow and quality of completed work by monitoring work status

a nd daily performance, and making adjustments to expedite production when

n ecessary.

• Collaborated with the assistant manager for administration to select qualified

i ndividuals for each administration clerk position.

• Applied Equal Employment Opportunity principles in hi ring practices,

t raining, and employee development

November 2007 – Feb 2009 Best Buy, Lake Charles, LA

Customer Service Representative 1

• Performed routine tasks required for the growth of the company.

• Handled large sums of money and multi-tasked.

• Maintained confidential information and records.

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• Assisted in the process of setting up new accounts.

May 2007 – Aug 2007 Wal-Ma rt, Bayou Vista, LA

Customer Service Representative

• Successfully completed tasks within a reasonable time.

• Processed customer transactions accurately.

• Groomed and maintained the cleanliness of the business.

Sept 2006 – Jan 2007 McNeese State University, Lake Charles, LA

Student Worker

• Completed tasks efficiently in Word and Excel.

• Assisted students with grade issues.

Education

Aug 2005 – July 2010 McNeese State University

Bachelor of Science in Business Administration and Marketing

Aug 2001 – May 2005 F ranklin Senior High

School

H igh School Diploma

References

Available on Request

Contact this candidate