Customer Service Administrative Assistant

Samirah M DySart

**** ******* ****

Warrensville Heights, OH 44128

216-***-****

Objective: To obtain a full time position that will allow me to utilize my creative skills and experience in a

progressively growing company where I can make a positive contribution.

Experiences:

State Farm Insurance: Warrensville Heights, OH, August 10- November 10

Administrative Assistant (Temp)

• Responsible for Distribute Mail to claims Reps

• Responsible for Stocking Mail Area

• Run Claim reports

• Opening of Building

• Assist claim reps.

• Organize Break & Stock Room

• Responsible for company equipment.

Bank of America: Beachwood, OH October 07-May 09

Telephone Sales Associate II

• Provided exceptional Customer Service Resolutions

• Provided a leadership role in a team environment, supported other team members facilitated in

creating a stress reduced atmosphere, trained other in the use of applications and in technical

support methods.

• Provided excellent troubleshooting and logical problem solving skills.

• Demonstrated ability to meet a deadline and set priories.

• Demonstrated ability to quickly diffuse heated customer situations.

Fox International: Beachwood, OH June 06- Sep 07

Customer Service Rep

• Provided exceptional customer service in a fast pace Multi-task, deadlines driven environment,

was able to drive a project to completion, communicated effectively with all levels of

management.

• Provided Help Desk support as well as troubleshoot escalated tickets.

• Responsible for inventory control

• Provided Training and Testing on new products and equipment.

Oakwood Preschool Childcare: Oakwood Village, OH May 03- May 05

Administrator

• Responsible for payroll of Staff, Accounts payable, and accounts receivable

• Responsible for Opening and closing of Center, also Transportation Coordinator.

• Responsible for the certification of Training and Safety for Staff members.

Skills:

Microsoft Word 6.0, Excel 7.0, Power Point Word Perfect, Windows 98, 200, XP, Data Entry, Lotus, Word

Processing, 10-Key calculator, Accounts payable, Accounts receivable, Hardware, Typing

(60wpm).Knowledge of office procedures, K nowledge of a variety of PC and or word

p rocessing systems, In terpersonal skills and strong oral and wri t ten communications skills.

Coordinate multiple activities

Education

Maple Heights High School- Diploma

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