Maya A. Matthews

**-* ******** *****

Hampton, VA 23666

Mobile: 757-***-****

Email: abkgou@r.postjobfree.com

Objective:

To contribute to the bottom line of an organization using 12 years of

customer service experience and excellence, superior inter-personal skills,

professionalism and proven leadership and dedication to exceed expectations

with optimum results.

Education:

2008-Present Saint Leo University B.A Sociology

Work Experience:

September 2008-present Alltel/Verizon Wireless

Retail Activation Specialist/FSR/DR Virginia Beach, VA

* Answer inbound calls from retail agents to assist w/ rate plan

changes, activations, add or remove features, sales,disconnects, ESN

changes, credit checks, and equipment upgrades

* Provide customers with payment arrangement options, and accept

payments via check, credit or debit card

* Rerate customers bill and find most suitable rate plan to save our

customer money on overage charges

* Provide assistance to fellow teammates by answering questions in the

supervisor queue

* Silver Club Quality Club Member

October 2007-August 2008 Spa Botanica-Embassy Suites

Nail Technician/Customer Service Representative Hampton, VA

* Assist hotel guests and visitors with spa treatments

* Offer additional products & services to customers for repeat business

* Maintain Spa Botanica standards at all times

November 2005-June 2007 Burlington Medical Supplies, Inc

Sales Coordinator Newport News, VA

* Handled inside sales leads from hospital/medical facilities

* Provided quotes on medical supplies for assigned sales reps

* Assured that assigned sales rep meet their month quota

* Responsible for making sure all coordinators RMA's are resolved weekly

* Provided delivery time and validated purchase orders

* Maintained rapport with purchasing agents at various medical

facilities to follow up on future sales.

November 2004-June 2005 Bank of America

Customer Service Rep II/Consumer Banker Richmond, VA

* Assist customers with questions or issues regarding their accounts via

phone

* Open checking & savings accounts and set up voice guided service

access

* Retain existing customers and strengthening banking relationships

* Provide fee refunds under "Freedom to Act" guidelines

* Process claims for unauthorized transactions

Personal Affiliation:

O.E.S Reflections of a Queen #675

Skills:

MS Word, MS PowerPoint, MS Excel, MS Access, MS Outlook, Typing 45 wpm,

Internet

References:

Willing to provide both professional and personal references upon request

Contact this candidate