Customer Service Insurance

James Taylor

**** ********** ***** (***)

***-****

Charlotte, NC 28216 abkgo8@r.postjobfree.com

CAREER SUMMARY

Over ten years experience in customer service functions in the financial

services distribution and insurance industries with special skills in

conflict resolution, multi-tasking and supervising. A dependable, results

oriented and creative leader who performs well in teams as well as

independently, exercises good judgement and adapts well to a changing

environment.

. Completed Information Security Training

. Received self-employed adjuster's license from North Carolina

Department of Insurance

PROFESSIONAL EXPERIENCE

HEWITT ASSOCIATES, LLC - Charlotte, NC

2007-2009

The world's largest provider of multi-service HR Business process

outsourcing and consulting.

Customer Service Consultant

Answered employee inquiries, resolved issues, completed transactions and

entered information into database. Educated employees on policies,

procedures and laws regarding payroll, time and attendance, and also health

benefits.

. Maintained security breach free record

. Successfully completed level 1 through 3 career assessments

Clarke American - Charlotte, NC 2005-2007

Third largest national check printing company

Customer Service Consultant

Answered customer and bank representative inquiries, resolved issues,

placed orders and entered information into database. Educated customers

and sold products and services.

. Served as substitute team supervisor

. Completed sophomore level of Tri Star program (associate development

program)

. Maintained security breach free record

. Manned consultant Assist Line

Allstate Insurance Company - Charlotte, NC 2000-2004

The nation's largest publicly held personal lines insurer

Customer Report Administrator

Acted as liaison between policyholders and claim adjusters. Processed and

recorded new auto and homeowner claims. Addressed inquiries on policy

coverage and claim procedures.

. Successfully completed self-instructed claim adjuster training

EDUCATION

University of North Carolina at Greensboro - Greensboro, NC

Business Administration Curriculum

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