Manager Customer Service
Resume:
-**** East Ridge Dr
Midlothian, TX *****
***********@*****.***
PAMELA A. DEFOSSE
OBJECTIVE
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Seeking a long term position with an opportunity to serve a community in which I can use my experience
and training in Operations, Management and or Transportation.
JOB HISTORY
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Driver/ 2007 to present
M&J Bus Inc
Colchester, CT
Transport students to and from school and extra activities as needed.
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Operations Manager/Dispatch 2006 to 2007
Estes Specialized Delivery Service
CT/HV region
Responsible for the daily dispatching, routing and tracking of all scheduled deliveries and pick ups. 24
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stores, 16 drivers.
Monitor Home Depot/Delivery Tracs System
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Gather data daily and print weekly reports.
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Weekly billing and payroll.
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Keep track of all appropriate paperwork needed for spreadsheets and files.
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Heavy customer service via phone and scheduled meetings.
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Maintain on time delivery for LTL terminal freight, schedule drivers as needed and maintain a high
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level of customer satisfaction
Resolve OS&D activities as needed.
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Operations Manager 2004 2006
Riverside Casino, dba Poarch Creek Indian Gaming
Wetumpka, AL
Responsible for the day to day Cage and cash operations for a twenty four/seven Native American
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Indian Casino, including but not limited to, all required forms, documents and reports.
Schedule over fifty employees, five different department areas including nine supervisors. In addition,
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maintain all personnel files.
Track department revenue and expenses to meet budget accordingly.
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Assist in the development and implementation of annual planning budget.
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Monitor and train all department employees to ensure they are compliant with the Minimal Internal
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Control Standards set forth by the National Indian Gaming Commissions Federal Register.
Hiring, reviews, disciplinary actions and termination as needed.
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Report directly to, and perform any other duties assigned by Site Manager.
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Communicate effectively with management, employees and customers.
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Maintain a high level of confidentiality and clearance for a Gaming License as required from the
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National Indian Gaming Commission.
Operations Training Supervisor
Tallapoosa Casino, dba Poarch Creek Indian Gaming
Montgomery, AL
Two years as a Supervisor in the Operations department, along with acting manager on duty.
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Monitor all paperwork, employees and procedures related to keeping accurate records of all currency
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used on a daily basis, including the vault and cash on hand.
Completed shifts on time with minimal errors. This accuracy helped control the shifts overtime and
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any unnecessary research for discrepancies.
Responsible for the training for the Operations Department employees, so they can perform their jobs
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with confidence and little error.
Owner Operator 1996 2002
Forever Trucking, LLC
Orange, CT
Co owned and operated a private trucking company that serviced the lower 48 states.
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Responsible for keeping accurate records of taxes, payroll, permits and insurances required by Federal
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and State D.O.T. laws.
Production Control 1998 2000
Highway Safety Corporation
Glastonbury, CT
Schedule shop production using a min/max system. Daily develop and update production schedule.
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Daily verify and schedule shop products to be galvanized and account for all finished material and
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research discrepancies.
All products lost though galvanizing were accounted for, increased profit/loss margin.
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Verify all inbound materials and track all incoming rail cars and barges.
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Data entry, month end and quarterly inventory. Price updates on finished goods as needed.
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EDUCATION
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Amity Regional High School Woodbridge, CT Diploma
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Gateway Community College, 2 years Accounting, Psychology
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Professional Tractor Trailer Driving Program
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Back to Basics/Cage and Vault Operations, Las Vegas, NV
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Criticism & Discipline Skills for Managers, Career Track
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Microsoft Excel Workshop, Jefferson Davis Community College
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LETTERS OF RECOMMENDATION
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Enclosed if needed
Contact this candidate