Manager Customer Service

Debra Long

*** ********** ****** ******, ** ***** 814-***-****

OBJECTIVE: Seeking an office position in the medical field utilizing education

and skills.

E DUCATION:

Tri- State Business Institute September 2010

D iploma in Medical Billing and Coding Specialist

180 hour Medical Billing and Coding Internship at Glenbeigh Outpatient

Rehabilitation Center

Related Courses and Skills:

• Anatomy and Physiology • MS Word and Medisoft

• •

Medical Terminology Diagnostic Coding, ICD-9

•

• Procedural Coding, CPT

Hospital Billing

• HCPCS

• Physician Billing

• Advanced Coding

Edinboro University

Focus in Health and Physical Education

WORK EXPERIENCE:

T eam Lead

12/2000-11/2008 Target Corporation

Worked in Harrisburg from 12/2000 to 05/2004 and transferred to Erie from 06/2004 to

11/2008. Team Leader in soft lines and hard lines. Responsibilities included

merchandising, stocking, sale sets, sales planners, training, employee reviews, interviews,

and assisting anywhere in store where needed. Worked in fast-paced environment where

multi- tasking was utilized on a daily basis. Effectively worked with all members of staff to

p rovide excellent customer service to all patrons.

10/97 - 12/00 B on Ton G roup Sales

M anager

Was promoted from Sales Associate to Group Sales Manager after working for the Bon Ton

for six months. At that time, was Super Seller for the month of November. Responsibilities

i ncluded stocking and merchandising in the following departments: Home, Juniors and

I ntimate, Misses, Swimwear and Cosmetics. Also handled displays, schedules, employee

monthly and yearly reviews. Utilized good time management and interpersonal skills.

10/84 – 07/2007 Red Roof Inns General

M anager

Was promoted from Assistant Manager (10/84- 05/85) to General Manager in October of

1984. Held several General Manager positions throughout PA, D.C., and MD.

Responsibilities included all operations and functions of hotel including: Human Resources,

payroll, security, inventory, training all departments. Handled Hospitality and customer

service, cleanliness and maintenance of property, monthly profit and loss statements, and

yearly budgets. Opened two properties from the ground up in the DC and Baltimore area.

T rained managers onnew computer system and efficiently executed new computer

conversion. Participated as member of Managers Council 1987.

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