ALICIA C. YOUNG

**** *******, *** * • 314-***-****-Home/(314)236-1854Cell •

abkgkv@r.postjobfree.com

OBJECTIVE

To obtain employment in an customer service enviornment in which I

can enhance and utilize my skills.

SUMMARY OF QUALIFICATIONS

Efficient in such computer programs as Microsoft Words, Works,

Power Point, and Outlook; familiar with such programs as Microsoft

Excel; able to type 50wpm; Efficient in such operating systems as

Windows 98, 2000, and XP; Proficient in Encore Teller/Sales Systems

as well as, CBS Banking System. I have experience using Mag Tech

Machine, and Teller Proof Machine with 10 Key Entry. I have heavy

cash handling, sales and customer service experience; excellent

communications and mathematical skills; and I posses the ability to

work well with others and to learn quickly.

EDUCATION

2008 2009 Regency Beauty Institute St. Louis, MO

2003 2005 Sanford Brown College St. Louis, MO

Area of Study: Paralegal Studies

2000 2002 Maryville University St. Louis, MO

Area of Study: Paralegal Studies/Business/General

1996 2000 Cleveland Naval Junior Academy St. Louis, MO

Area of Study: General/Accelerated/AP Courses

EMPLOYMENT

2009 2009 Customer Service Representative(CSR 1/Teller), First

Bank and Trust

Opened and closed branch. Answered telephones, transferred calls,

took and relayed messages accurately. Received and directed mail to

proper channels. Used computer and various programs to handle

customer deposits, withdrawals, check cashing, official check,

travelers check, savings bonds, money order and other banking needs.

Used various programs to correct teller errors and adjustments, ran

teller work (bundles) through proof machine to ensure that all

transactions would be credited to customer accounts. Verbally gave

customers correct rates for CDs, IRAs, Money Market and various

other products. Assisted in opening up new customer accounts.

Processed automatic teller machine transactions, change pin numbers

on debit/credit cards, and other various duties as assigned. Cross sold

various products. Responsible for meting goals for various products

that were to be sold. Assisted supervisor in auditing cashiers checks,

money order, savings bonds and assuring that everything was in order

for auditing. Count cash at both opening and closing of day. Provide

information orally and in writing to both other employees and

customers. Perform various other duties as assigned.

2005 2006 Teller, Regions Financial Corporation

Opened and closed bank. Answered telephones, transferred calls, took

and relayed messages accurately. Received and directed mail to the

proper channels. Used the computer and various programs to handle

customer deposits, withdrawals, check cashing, official check, traveler

check, savings bond and other banking needs. Assisted in auditing,

processed and audited automatic teller machine and various other

items as assigned. Bundled teller work and prepared it for pick up by

banks proof department. Cross sold various company products.

Responsible for meeting goals on various products that needed to be

sold.Counted cash at both the opening and closing of the day. Provided

information orally and in writing to both other employees and

customers. Performed other duties as assigned.

2000 2005 Receptionist/Administrative Assistant, J&D Computers

Answered telephones, transferred calls, took and relayed messages

accurately. Organized and maintained files, records, and lists.

Received, opened, and directed mail. Typed and proofread letters,

forms, and other documents as directed using word processing,

computer, and spreadsheet software. Checked documents for

completeness and accuracy and cross referenced information.

Provided information orally and in writing to the owner and other

employees. Provided high level administrative support by conducting

research, preparing statistical reports, handling information requests,

and performing clerical functions such as preparing correspondence,

receiving visitors, arranging conference calls, and scheduling

meetings. I also trained and supervised 2 other lower level clerical

staff members.Maintained supply inventories. Performed other

various duties as assigned.

2001 2002 Hostess/Cashier, Pasta House Company

Responsible for taking care of customer seating and beverage needs.

Answered phones, transferred calls, took customer phone orders and

relayed messages accurately. Answered some customer questions and

properly dealt with some customer problems and complaints; rung out

customer purchases with the aid of a cash register; stoked shelves and

kept store clean; took care of some employee mistakes; assisted

Manager in opening and closing the store by counting funds, properly

writing down and accounting for funds and getting them prepared for

bank deposit.

1998 2000 Sales Associate/Cashier, One Price Clothing

Responsible for maintaining supply inventories, stocking shelves and

keeps store clean. Answered telephones, transferred calls, took and

relayed messages accurately. Assisted customers in fitting; took care

of some customer mistakes; rung out customer purchases with the aid

of a cash register; assisted Manager in opening and closing store by

counting funds received and getting them prepared for bank deposit.

1998 Summer Receptionist/Administrative Assistant, Wellston

Lateral Sewer Division (Urban League)

Answered telephones, transferred calls, took and relayed messages

accurately. Organized and maintained files, records and lists. Typed

letters, forms, programs, flyers, and other documents as directed using

Microsoft Word. Typed and put in writing client information needed

for enrollment or for continued enrollment in various programs such

as Christmas Story and 100 Neediest Cases.

AWARDS RECEIVED

Recipient Frank E. McDonald Scholarship; Maryville University

Academic Scholarship; Deans List Sanford Brown College; Achievement

Award; CNET Award; Honor Unit Award; Aptitude Award; Community

Service Award; Outstanding Personal Appearance and Conduct Awards;

Participation Award; Sea Cruise Award; Honor Roll Medals (received

all four years of High School); inducted in the National Honor Society

(September, 1995)

References available upon request

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