Ryan Walls
Seattle, WA *****
abkgkq@r.postjobfree.com
Objective
To obtain a position where I can utilize my technical support skills and customer
support skills to achieve my career goals while working with a professional
technical support team.
Experience
Customer Support (Seasonal Contract)
2010
Active Network
Bothell, WA
- Assisted end user in troubleshooting problems relating to operating system issues
(Windows XP/2000/7) network connectivity, TCP/IP configuration and software packages
- Assisted end user in integrating software product with websites
- Assisted in the development of knowledge base
Level 3 Technical Support (Contract)
2009-2010
Flying Lab Software
Seattle, WA
- Assisted end user in troubleshooting problems relating to operating system issues
(Windows XP/2000/7), network connectivity, TCP/IP configurations, hardware and
driver settings, and internet connectivity
- Performed upgrades, installation of software and drivers and essential desktop
troubleshooting.
- Assisted Operations team with desktop setups including installing hardware,
operating systems, performing updates and network connectivity
- Maintained technical support Knowledgebase
Quality Assurance
2005-2008
First Choice Foods
Spokane, WA
- Monitored product to verify it met with quality assurance standards
- Maintained detailed reports of metrics and standards
Level 2 Technical Support
2004
Ygnition Networks
Seattle, WA
- Assisted end user in troubleshooting problems relating to operating system issues
(Windows 98/XP/2000/7), network connectivity, TCP/IP configurations, hardware and
driver settings, and internet connectivity
Consumer Collections Representative
2002-2003
Qwest Communications
Seattle, WA
- Delivered professional customer service via phone
- Explained billing information
- Negotiate payment arrangements
Customer Support
1999-2001
Amazon.com
Seattle, WA
- Assisted end user in troubleshooting problems relating to operating system issues
(Windows 98/XP/2000/7), network connectivity, TCP/IP configurations, hardware and
driver settings, and internet connectivity
- Assisted in development of internal knowledge base
Education
Computer Service Technology Certification
2008-2009
Edmonds Community College
Lynnwood, WA
- Completed A+ certification course covering PC hardware/software installation,
configuration and troubleshooting.
- Completed Network Administration course focused on implementation of Windows
Server 2003 network including installing/configuring/troubleshooting DHCP, NAT, DNS,
File Server, IIS, and Active Directory
- Completed two programming courses: VB.NET and C++