Customer Service Quality Assurance
Resume:
Sara J. Coker
Peoria, IL. 61614
OBJECTIVE: Seeking a solid position with a proficient company/facility
where hard work and goals are recognized for a foundation of achievement
and professionalism.
SKILLS
~ Excellent interpersonal and public relation skills to handle with peers,
personnel, and other professionals with courtesy, effectiveness, and
discretion
~Dedicated to superior customer service, commitment to quality assurance
and a desire to take responsibility for the same
~Self-starter / motivator with good work ethics
~Ability to complete and document tasks quickly and accurately
~Variety of experience with office equipment and multi-line phone systems
~Effective oral and communication skills
~Ability to manage and prioritize multiple deadlines
EMPLOYMENT
2/09 to Current - OSF Medical Center Peoria, Il/ Glen Park Place, Center
for Health, St Claire Washington, 309-***-****
Out Patient Registrar
~ Registering and scheduling Outpatient procedures for scheduled and walk
in patients. Reporting to the Admitting Supervisor and according to
established policies and procedures, interviews patients to obtain
necessary identification and billing information and enters information
into computer using a multiple database. Prints registration forms,
verifies insurance card information with system information, obtains
required signatures and performs other duties/tasks related to admission,
registration or transfer of patients.
8/00 to 8/08 - Home management, part-time student, Co-Owner with Smith
Farms Mapleton, Il.
~ Responsible for accounts receivable and payable. Initiated purchases of
low to high ticket items including vehicles, farm equipment, supplies,
machinery, and office supplies. Kept record of inventory, payroll, and time
management for farm.
6/04 to 1/06 Soy Candles by Sharon, Glasford, IL. 309-***-****
Sales / Production
~Assisted in production, packaging, & shipping of wholesale orders and
local customers. Provided service for retail in house sales, transactions,
stocking merchandise, and knowledgeable customer service.
9/01 to 6/04 - Full Time Homemaker, In-Home Childcare Mapleton, IL.
12/00 to 09/01 Klaus Companies Peoria, IL. 309-***-****
Accounts Receivable
~Balanced daily worksheets along with entered and processed various
invoices, receipts, and deposits. Responsible for collection activities
such as sending follow-up inquiries, negotiating with past due accounts,
and referring accounts to collection agencies.
11/99 to 11/00 O'Brien Steel Service, Peoria, IL 309-***-****
Receptionist
~Mastered multi-line phone systems, greeted outside customers,
documentation and electronically filing chemical test certificates of on
site material. Organized, distributed, and mailed daily forms and
documents, Effective typing and secretarial skills.
2007 to Present - Signed by Sara Jane
Owner/Photographer
~ specializing in unique portraits of newborns, babies, children, teens,
seniors, and families. On-Site photographer focusing in natural light.
Experienced in both film and digital photography along with development and
manipulation of both.
Notable Achievements
~ 2007 Photography - Best in Show Award PCFB
~ 2007 Photography - Published Nikon College Annual
EDUCATION
~Spoon River College - 2007
Elementary Education
~Illinois Central College 92-94
~Sparland High School 1992
REFERENCES
Angela Kurland - Caterpillar Inc.
Friend/Client
Mackinaw, IL.
Emily McClintock - People Style Magazine
Friend/ Senior Editor
New York, NY
Heather Smith - Grocery Game Central Il
Friend/ Owner
Bloomington, IL
Richard Decker
Friend/ Business Owner
Contact this candidate