Customer Service Medical

Vicki Lally

*** ** **** ******, *********, WA *8665 ? abkgk3@r.postjobfree.com ? 360-550-

8578

OFFICE PROFESSIONAL

. Highly developed interpersonal skills.

. Self-motivated with the ability to coordinate daily office functions.

. Knowledge of computer operation.

. Capable of leading a team involving transition and changes.

CAREER HISTORY

Women's Healthcare Associates, Portland, OR (2008-4/2010)

Medical Records Coordinator

. Provides leadership and support for staff in daily tactical operations

of the Medical Record Department.

. Promotes excellent customer service: oversees processing of medical

records for clinic use: assists with implementation and promotion of

the EMR (Electronic Medical Record).

. Acts as a resource for technical knowledge in scanning and indexing.

. Develop, review, and revise (manage) department processes to enhance

and maximize efficiency.

Secure Health Information Corp., Vancouver, WA (2002-2007)

District Manager

. Supervised a health information management data/processing office.

. Handled correspondence, reports, invoices and document management.

. Formalized health care information electronically.

. Implemented state and federal regulations relating to medical release

of health information.

Practice Partners, Falmouth, ME (1999-2001)

Medical Records Manager

. Directed data entry operations, with processing of internal and

external documentation.

. Demonstrated knowledge of healthcare information database

fundamentals.

. Prepared, formatted and organized medical records.

. Created and maintained file systems and prioritized assignments.

Schooner Estates Retirement Community, Auburn, ME (1996-1999)

Activity Director

. Planned, coordinated and facilitated comprehensive activities.

. Monitor 35 volunteers on a monthly basis.

. Conducts programs in therapeutic activities designed to meet the

social, spiritual, intellectual, emotional, educational and physical

needs relating to their care plan.

. Demonstrates knowledge in Validation Therapy, adaptation with

activities/equipment.

EDUCATION

Mt Ararat (Topsham, ME)

Medical Terminology Certificate

Freeport High School (Freeport, ME)

Diploma

ADDITIONAL SKILLS

. Progressive supervisory experience, with responsibility for hiring,

training and performance management.

. Ability to analyze the problem and identify the solution.

. Excellent communication skills, both verbally and written,

organizational and demonstration skills.

. Able to adhere strict deadline and working under extreme stress and

pressure.

. Proficient in computer office package, MS Word, MS Excel, with

extended knowledge with Prism, Misys, Mckesson and Centricity

software.

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