Customer Service Sales

*** ***** **

325-***-**** . abkgiv@r.postjobfree.com

Tamika stevens

objective

Seeking a position that will utilize my computer knowledge, strong people

skills, and organizational abilities.

SUMMARY OF QUALIFICATIONS

Customer oriented and detailed oriented. Posses' excellent oral and

written communication skills. Able to work in fast paced environment.

Posses a mature, reliable, helpful, friendly, professional attitude.

Work of experience

Feb 2008 - Jan 2009

Abilene State School - Abilene, Texas

Mental Retardation Aide

Assisted with training to teach daily living and vocational skills.

Provided behavior intervention. Protected individuals from harm or injury.

Assisted with necessary self-care skills such as bathing, dressing, oral

hygiene, toileting feeding and grooming.

Nov 2007 - Oct 2009

Abilene ISD - Abilene, Texas

Substitute Teacher

Supervised children in a classroom setting. Followed set directions left

behind by teacher for children. Provided assistance with class work and

home work assignments on a daily basis. Established and enforced rules

while n classroom.

Sep 2006 - Oct 2007

Teleperformance - Abilene, Texas

Customer Service Rep

Assisted customers with activating prepaid cell phones. Provided effective

and efficient customer service. Walked through troubleshooting steps with

customer. Created and researched existing accounts. Handled payments to

accounts using credit cards, automatic debit cards and prepaid cash cards.

Jul 2005 - Jan 2006

Willows Development Center - San Antonio, Texas

Direct Care Staff

Assisted with training to teach daily living and vocational skills.

Provided behavior intervention. Protected individuals from harm or injury.

Assisted with necessary self-care skills such as bathing, dressing, oral

hygiene, toileting feeding and grooming. Engaged in daily activities in

group setting of 13 clients aging from 4 to 80.

Jul 2001 - Dec 2002

Wal-Mart - San Antonio, Texas

Customer Service/Layaway

Greeted customers and ascertained what each customer wanted or needed.

Opened and closed cash registers, performed tasks such as counting money,

separating charge slips, coupons and vouchers, balancing cash drawers and

making deposits. Maintained knowledge of current sales and promotions,

policies regarding payments and exchanges. Recommended, selected and

helped locate or obtain merchandise based on customer needs and desires.

Answered questions regarding the store and its merchandise.

Sep 1999 - Sep 2000

St. Philip's College ESS Dept - San Antonio, Texas

Student Clerk

Complied, copied, sorted and filed records of office activities, business

transactions and other activities. Operated office machines, such as

photocopiers and scanners, facsimile machines, voice mail systems and

personal computers. Set and confirmed appointments.

Operated multi-lined phones: answered phones, directed calls and took

messages.

education

St. Philip's College - San Antonio, Texas

Education Level: Associates Degree

Major: Teacher Education

GPA: 2.5

Total Hours: 118.0

Graduated: Yes

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