Customer Service Manager

Douglas W. Fedorick

**** *. ******* ****** **** phone: 480-***-****

Mesa, Arizona 85203 Cell phone: 231-***-****

E-mail: **********@****.***

Summary of Qualifications

> 3+ year's Accounts Receivable and account management experience

> Management of inventory and data control, purchasing, shipping and

receiving software

> Maintain accurate pricing and billing through Point of Sale software

> Interact with management and staff concerning accounts, pricing,

inventory, and system changes

> 10+ year's Customer service

> Proficient in Microsoft XP and Vista, including MS Office, Outlook,

Quicken and CounterPoint

Professional Experience

Central Utility Specialist, Walgreens Central Pharmacy Operations, Tempe,

AZ 06/09-03/10

> Accurate data entry of prescriptions

> Review pending prescriptions for errors and make corrections

> Daily reviews of updated standard operating procedures and guidelines

Account Manager, Northport Building Supply/ACE Hardware, Northport, MI

01/06-02/09

> Implemented P.O.S. system to ensure cost effective inventory control

> Oversee customer accounts, invoicing, monthly statements and design

documents

> Provide good customer service by addressing all concerns and issues in a

timely manner

> Suggest to management which customer accounts warrant credit increases or

restrictions upon review of historical data

> Accurately enter accounts receivables, write credits and debits as needed

> Track daily sales, purchasing, shipping and receiving activities

> Write end of month reports and distribute to management and accountant

> Conduct meetings regarding all aspects of maintaining accurate records

and system functions

> Assist in front counter and telephone sales

> Setup & maintain a Basic Network including printers, fax, and e-mail

accounts

> Buy and maintain paper products for daily office procedures

> Calculate minimum and maximum inventory quantities

> Evaluate and implement all software and significant updates

CAD Operator (part time), Leelanau Land Surveying, Leland, MI 09/04-11/05

> Enter CAD data and complete comprehensive drawings of surveys using

AutoCAD

> Provide good customer service by addressing all concerns and issues in a

timely manner

> Maintain office equipment and update software as needed

Quality Manager/Safety Coordinator, Pinecrest Engineering Inc. Traverse

City, MI 04/97-03/04

> ISO 9000:1994 and ISO 9001:2000: certified

> Write ISO quality manual, procedures and work instructions to comply with

the new ISO 9001:2000 standards

> Conduct internal audits and management representative at all surveillance

audits

> Maintain all quality records, conduct management meetings, customer

liaison, and maintain supplier list

> Set-up and maintain maintenance and safety/health program

> Conduct safety meetings and maintain all safety, maintenance and MSDS

records

> Write all training procedures in conjunction with plant manager

> Detailing of progressive dies and gages, compile stock-lists, and write

CNC drill programs

> Update all drawing packages at completion of tool

> Translating CadKey drawings into AutoCAD and IGES formats per customer

guidelines

> Design & write all company documents in MS Word and Excel with necessary

graphs and charts

Education

Northwestern Michigan College, Traverse City, Michigan 05/95

Degree: Associate of Applied Science, Drafting and Design Engineering

Technology

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