Manager Customer Service

Vanessa Martinez

**** ****** *** *** #***

Cell 719-***-****

************@*****.***

Objective

Administrative support professional offering versatile office

management skills and proficiency in Microsoft Office programs. Strong

planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to manage multiple

priorities and meet tight deadlines without compromising quality,

customer service.

Key Skills

Office Office Management Accounts Front-Desk Reception

Skills: payable/receivable

Cash Handling Event Management Excellent Problem

Database First Class Customer Solving

Administration Service Travel Coordination

Warranty Claims Payroll

Computer MS Word MS Outlook Yardi 6.0

Skills: MS Excel Reynolds & Reynolds Credit Retriever

MS PowerPoint ADP Windows

Experience

Broadmoor Ridge Colorado Springs, CO Assistant Property Manager

2009 to 07/2010

Handled multifaceted clerical tasks (data entry, filing, records

management and billing) as the assistant to the property manager.

Supervising move-in process, dealing with complaints, scheduling

maintenance and supervising maintenance staff. Maintained database and

ensured the delivery of premium service and hospitality to residents.

Quickly became a trusted assistant known for "can-do" attitude,

flexibility and high-quality work.

Highlights:

Communicated effectively with all staff members of future residents

needs and desires. Established strong relationships to gain support and

effectively achieve positive results.

Entrusted to manage office in the property manager's absence. Provided

timely, courteous and knowledgeable response to information requests,

work orders; screened potential residents.

Earned excellent marks on performance reviews, with recognition for

excellence in areas including work volume, accuracy and quality; ability

to learn and master new concepts; policies and positive work ethic; and

commitment to providing unsurpassed service.

Four Points Family Medical, Colorado Springs, CO

Administrative Receptionist

03/2008 to 05/2009

I worked full time for a family practice. Front desk and all

office duties such as reception.

Patient Check In/Out in a friendly and professional manner

verified patient insurance eligibility.

Medical billing and coding.

Highlights:

? Obtained prior authorization for medications and further

treatment

? Scheduled appointments and assured timely arrival

? Maintained confidentiality of patient accounts (records,

personal, and financial)

? Documented and relayed medical records and referrals

Joe Ferguson Pontiac, Colorado Springs, CO

Executive Admin. Assistant

01/2004 to 03/2009

Performed office and accounting duties. Which included

weekly payroll for 30 employees. Bank

Reconciliation and deposits in an accurate and efficient

manner. Recorded and relayed all

Payments, discrepancies, past due accounts and provided

supporting information.

Highlights:

? Accounts payable/receivable

? Submitted warranty claims to General Motors

? Cash and Credit card handling and balancing

? Maintained inventory of office supplies, within monthly

budget

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