Customer Service Sales

Sherry Tong-Cheung

**** *. ********** ***** ( Tempe, AZ 85282 ( 480-***-**** or (626)

***-**** ( Email: abkgh3@r.postjobfree.com

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Education

Pasadena City College

. Association of the Arts, June 1989

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Experience

Baja Motorsport, Tempe, AZ

Logistics July'05-

Present

. Process daily purchase orders and sales orders into the

access system and SAP system.

. Tracking the purchase orders status and shipments status,

establish and maintain relationships with vendor and

clients to insure satisfaction and search for opportunities

to introduce additional services and needs.

. Provide appropriate import documents to assist clients with

customs clearance at the port.

. Produce invoices to clients in a timely manner; generate

weekly financial reports to management.

. Handle administrative, accounting forms (account payable or

receivable) and maintain filing system.

ELS Language Centers, Culver City, CA

Customer Service Representative

April'97-July'05

. Maintained daily interaction with current clientele to

establish good customer relations and searched for

opportunities to introduce additional services to current

and new clients.

. Provided all customer service functions to overseas agents

and students.

. Screened incoming students enrollment forms, inputted

students information to admission system.

. Coordinated students housing, airport pick-up services,

daily and weekend activities.

. Handled administrative and accounting forms; maintained

filing system, inventory of materials and supplies.

. Generated financial reports for the department

. Issued billing statement to students and oversea agents.

. Relocated to Princeton, NJ from October 2000 to May 2001 to

train new employees and help in the establishment of policy

and procedure among the new hires.

Home Saving of America, Alhambra, CA

Customer Service Manager

June'94-April'97

. Promoted to supervise twenty employees, created work

schedules for employees, performed employee evaluations and

counseling, arranged work assignments.

. Researched demographic data to generate new business leads

and assist in research development by analyzing and

evaluating industry competition.

. Identified and recruited new customers

. Implemented and created sales campaigns to generate new

business.

. Reviewed and processed daily General Ledger reports,

ordered daily supplies, and reviewed incoming and outgoing

expenses.

Home Saving of America, Alhambra, CA

Customer Service Representative/Teller

July'88-June'94

. Tracked sales and service activities, planned follow-up

activities, and called existing clients to offer additional

services and needs.

. Analyzed and organized office operations and procedures,

conducted informal staff training, prepared sales rallies,

and performed facilitate staff meetings.

. Solved customer problems and performed teller transactions

as needed.

. Responsible for customer services, promoted Home Saving of

America products and services.

. Opened new accounts, researched and served subpoenas and

levy, handled heavy telephone volume.

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Skills

. Computer Software: Word, Excel, PowerPoint, Access,

Outlook, Internet Explorer, Windows 98/2000, Peoplesoft,

PRO System and SAP (Accounting Systems)

. General Office Machines: Type speed-55wpm, 10 by touch

. Languages: Proficiency in Chinese (both Cantonese and

Mandarin)

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Honors

. Most helpful employee of the year : Year 1995

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