Human Resources Customer Service
Resume:
AMY PALOMINO-CARBAJAL
Résumé
EXECUTIVE LEVEL HUMAN RESOURCES and HOSPITALITY MANAGEMENT
AMY PALOMINO
Las Vegas, NV 89141
abkgfy@r.postjobfree.com
HUMAN RESOURCES GUEST SERVICES HOUSEKEEPING
OPERATIONS MANAGEMENT BUILDING MAINTENANCE
Hospitality and Resort Environments
Over 10 years combined experience in Human Resources operations, business
management, benefit and insurance programs, personnel hiring, training, supervision
and motivation, program development, team building and budgeting. Direct
responsibilities include recruiting and retention, employee relations, benefits and
compensation, policy and procedure, payroll, and safety. Coordinate the HR link
between various departments bringing talented and engaged people to fruition and
ensuring overall organizational success. Oversee the recruiting and training of new
employees, explanation of the organization’s policies and practices, and ensure all
rule and regulation compliance. Maximize the return on investment from the
organization's human capital perspective while minimizing financial risk. Establish
and maintain an excellent rapport with all levels of staff and management. Motivate
personnel to set higher goals and achieve greater success. Expertise in developing
and launching personnel development programs to increase corporate growth and
overall profitability.
CORE COMPETENCIES
Recruitment & Fluent Spanish Payroll/Benefits/Adm
Retention in
Hospitality Policies and Safety & Wellness
Operations Procedures
Training & State/Fed/Laws/Reg Leadership Skills
Development s
BUSINESS EXPERIENCE
CANCUN RESORT Las Vegas, Nevada
Human Resources Manager 2005-Present
Key Accomplishments
• Direct and coordinate all aspects of Human Resources Department operations.
• Supervise 7 departments with 230 employees and HR Supervisor directly.
• Oversee $2 million annual payroll processing and process Worker’s Compensation claims.
• Organize and maintain all facets of MSDS recordkeeping system for entire resort.
• Evaluate benefit program elements and recommend changes to executive management if
improvements are justified and cost effective.
• Maintain OSHA log, and Worker’s Compensation, COBRA and FMLA records.
• Assist managers with developing appropriate orientation/training materials for all staff.
• Translated all training manuals and forms to Spanish improving morale and performance.
• Address all personnel grievances, complaints, problems or issues and reduced weekly
situations from 7 to 10 down to only 1 or 2.
• Ensure employees operate in accordance with all resort and state/federal policies.
• Handle all employee evaluations and offer recommendations to appropriate managers.
AMY PALOMINO Résumé Page 2
Human Resources Supervisor
Key Accomplishments
• Directed new employee orientation package and provided all company benefit information.
• Supervised HR Coordinator and oversaw all other company personnel as needed.
• Interviewed, hired, trained employees, assigned and monitored work, conducted
performance appraisals, addressed complaints and resolved problems.
Human Resources Coordinator
Key Accomplishments
• Assisted in managing and coordinating all aspects of Human Resources Department.
• Maintained payroll system and HRIS system assuming responsibility for all data entry.
• Conducted monthly employee benefit meetings, informed personnel of benefits, and
assisted with plan enrollments and claim information.
Building Engineering Coordinator
Key Accomplishments
• Coordinated direct communication with building engineers, product vendors, outside
contractors, regulatory agencies, and guests.
• Created new MSDS system, managed inventory, purchased/paid over $1 million annually.
• Processed an average $35,000 payroll for the department monthly.
• Ensured regulatory compliance in all areas for 5 buildings, 444 guest rooms, restaurant, bar,
and gift shop.
RITZ CARLTON Henderson, Nevada
Guest Services Coordinator 2002-2004
Key Accomplishments
• Provided 5 Star service to all patrons in an exclusive 350 room hotel.
• Investigated and resolved all guest problems, issues or complaints.
• Served as liaison between bellman and valet staff.
• Organized and coordinated special events for groups up to 1,000.
HYATT REGENCY Henderson, Nevada
Housekeeping Coordinator 2000-2002
Key Accomplishments
• Oversaw all housekeeping operations for 350 room high-end hotel.
• Ensured all public and private areas were clean, vacant, or in-progress to become ready for
new guests prior to arrival.
• Responsible for payroll and LMS data entry.
• Provided excellent customer service and worked closely with other departments as needed.
TRAINING/CERTIFICATIONS/SYSTEMS
HR GENERALIST CERTIFICATION, OSHA 10 CERTIFIED
CREATIVE LEADERSHIP FOR MANAGERS, HOW TO DEAL WITH DIFFICULT EMPLOYEES,
MANAGING EMOTIONS UNDER PRESSURE, STRESS AND CRISIS MANAGEMENT
COBRA, EEOC, FLSA, FMLA, ADA, MICROSOFT PROGRAMS EXCEL, WORD, POWERPOINT,
OUTLOOK, HRIS & KRONOS
PROFESSIONAL ASSOCIATIONS
SOCIETY of HUMAN RESOURCES MANAGEMENT
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