Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Canton, OH, 44721
Posted:
August 28, 2010

Contact this candidate

Resume:

DAVID J QUINN

**** ******* ** **

Canton, OH ****1

Home Phone 330-***-****

Email abkgfr@r.postjobfree.com

OBJECTIVE

Obtain position utilizing construction and communication skills

QUALIFICATIONS

. Educational studies in the field of finance

. Ongoing education toward Bachelor degree in finance

. Licensed under NASD: Commodities Series-3

. Construction, Local Union 69

CO-CURRICULAR ACTIVITIES

Member of FMA (Financial Management Association International)

. Develop relations with finance practioners

. Advance team, leadership and communication skills

. Broaden knowledge in finance studies and practices

WORK HISTORY

ASSISTANT MANAGER/BARTENDER/SERVER, BIG CITY CHOPHOUSE, 2006-PRESENT

Managerial duties include: by organizing, planning and prioritizing using

computer software to monitor employees work hours for payroll accuracy,

maintain budget and employee records, estimate food and beverage

consumptions and place orders, resolve customer complaints and promote

customer satisfaction, select successful menu items, monitor food

preparation and oversee staff duties.

Bartender/Server duties: ensure customer satisfaction by delivering

accurate service in timely manner.

BARTENDER, PUB CLUB MANAGEMENT, 2002-2006

Perform variety of duties as determined daily, not limited to customer

satisfaction by following procedure, performing duties in timely manner and

ensuring accuracy, monitor beverage consumption for re-stocking accuracy

CORPORATE TRAINER/SHIFT LEADER, LONESTAR STEAKHOUSE AND SALOON, 1999-2002

Attended to guests while following shift guidelines and working as a team

toward a common goal, in addition to standard staff duties and ensuring

guest satisfaction, travel to below profit divisions to advance employee

training, re-structure and delegate duties accordingly to increase sales

and promote customer service

Carpenter Apperintice, Specified Insulation, 1995-1999

Perform various duties in construction. Assist journeyman carpenters.

Follow safty guidelines set fourth by O.S.H.A.

EDUCATION

Undergraduate Studies in School of Business, Kent State University, 2007-

present

-GPA, 3.5

GED, Canton Public Schools, 2006

-Top 10 percentile

Commodities Broker Series-3 License

-2006

N.E. Ohio Carpenter Trade School

-1995

COMPUTER SKILLS

Microsoft Excel

Microsoft Word

Microsoft Works

Power Point

Outlook

Internet



Contact this candidate