Manager Customer Service

Ashley Madden

**** ************ *****, **********, ** 35806

Phone: 256-***-****

Email: ******.******@****.***

Objective

To obtain a position in which I can use my current knowledge to benefit my

organization, while learning new skills and increasing my knowledge of

business practices.

Profile

. Ability to work effectively as an individual or as a team member.

. Energetic, positive and self-motivated.

. Superior telephone, customer service and computer skills with

experience in MS Word, Excel, and Outlook.

Employment History

Millar Chiropractic/Madison, Alabama

Chiropractic Assistant/Lead Therapy Technician, April 2010 - Present

. Continue to perform previous duties as the Lead Therapy Technician.

. Work under the direct supervision of the treating chiropractor and

aid them during physical examination of patients.

. Take an oral detailed history of patients' medical history and

patient complaints and input the gathered information into DC

PowerNotes.

. Clean and prepare the exam rooms.

. Serve as the direct back up to all functions of office.

Lead Therapy Technician, December 2009 - April 2010

. Continue to perform duties as the Therapy Technician while taking

on responsibility for managing other Technicians.

. Train new staff in use of the therapy equipment as needed.

. Back-up to the Chiropractic Assistant and Office Manager as needed.

Therapy Technician, June 2009 - December 2009

. Greet patients and show them to therapy/adjustment rooms.

. Perform therapeutic ultra sounds, electric stimulation, diathermy,

hot packs, cold compression and decompression traction on patients

as ordered by treating chiropractor.

. Maintain cleanliness and organization to the therapy room.

. Coordinate patients to efficiently make use of the available

equipment and minimize patient wait times.

. Assisted office manager in routine clerical duties (i.e. answering

telephones, scheduling appointments in MediSoft, preparing patient

files for next day, insure patients' medical and insurance forms

are complete, obtain payment or deductible at time of treatment).

Curves for Women/Huntsville, Alabama

Trainer, March 2008 - March 2009

. Counsel potential customers on the Curves program and process

contracts upon joining.

. Do initial assessment of participants and evaluate individuals'

abilities needs, and physical conditions, and develop suitable

training programs.

. Maintain equipment.

. Provide students with information and resources regarding

nutrition, weight control, and lifestyle issues.

. Instruct participants and inform them on corrective measures as

necessary, for skill improvement.

. Explain and enforce safety rules and regulations governing use of

equipment.

. Prepare daily bank deposits and maintain all money management

reports.

Ashley Madden

Page 2

API Digital/Huntsville, Alabama

Secretary, June 2006 - August 2006 (Summer job)

. Provide administrative support to the Technical Support Department.

. Communicate with customers on a daily basis regarding support

issues and route to appropriate technician.

. Handle travel arrangements for department.

. Prepare written correspondence and administrative reports for

department manager.

. Verified timecards for department prior to turning into Payroll

Department.

. Maintained a department calendar showing employee vacations,

meetings, travel, sick time, etc.

Education

. Buckhorn High School, New Market, AL, 2004 - 2008

. John C. Calhoun Community College, Huntsville, AL - 2008 - Present

Clubs/Organizations

. Fellowship of Christian Athletes

. E-Club

. Spanish Club

. National Honor Society

Contact this candidate