Administrative Assistant Customer Service
Resume:
Melissa L. Roberts
***********@***********.***
Objective A challenging position as an administrative assistant at a
growth-oriented firm, which will allow me to utilize my skills and
education to maximize the profit of the company. I would like to
develop my potential and sense of commitment in order to fulfill
the goals of the organization.
Education Bachelors Degree-Human Resources Management 2009
Davenport University, Caro, MI
Skills Excellent Organizational Skills
Exceptional Customer Relations Skills
Microsoft Office Suite 2003, 2007
Data Entry
Exceptional interpersonal skills.
Outstanding verbal and written communication skills.
Excellent time-management and prioritization skills.
Outstanding telephone etiquette.
Able to learn new computer programs quickly.
Accomplishment
s Northwood University Bookstore
Reduced "dead" books by 30% through research and use of
communication skills.
Reduced shrink in textbook department by 10% by implementing a
system of checks and balances when processing returns.
Created excellent working relationships with faculty, staff, and
students through effective use of communication and
customer-service skills.
Christ the King Lutheran School
Implemented electronic ordering and inventory control system.
Created harmonious work atmosphere through negotiation and dispute
resolution along with a democratic management style.
Improved reputation of the institution through training and
development of customer service skills of employees.
Experience Assistant Store Manager 2009 to
Northwood University Bookstore, Midland, Michigan Present
Report to store manager with responsibility for textbook
department.
Approve and process invoices and credit memos.
Approve Payroll.
Compile reports and manipulate inventory data using PRISM
System.
Generate and organize documents using Microsoft Office
Suite 2007, including Word, Outlook, and Excel.
Implement new procedures and policies regarding textbook
department including rental program, inventory
management, and sales.
Oversee and develop staff.
Reconcile cash register receipts and safe counts.
Prepare bank deposits.
Perform fast and accurate data entry.
Sales Clerk (part-time while finishing degree) October
Patriot Party Mart, Caro, Michigan 2008-
April
2009
Administrative Assistant (work-study position)
Davenport University, Caro, Michigan Spring-F
Temporary work-study position in Career Services all
Department. Worked Spring/Summer and Fall term. 2008
Researched job postings and compiled into searchable
database.
Prepared reports and documents using Microsoft Office
Suite.
Scheduled appointments, answered telephones, and acted as
receptionist.
Human Resources Coordinator July-Sep
Seasons Change Home Health Care, Inc., Pigeon, MI tember
Recruited and hired Executives, Managers, Home Health 2008
Aides, Nurses, Occupational Therapists, Physical
Therapists, Social Workers, and Certified Nurse Aides for
private duty and Medicare in the office and field.
Verified employment; set up and instructed orientation
and HIPPA training; set up CPR classes and TB testing;
created and maintained employee files; W-9, W-4, I-9,
8850s; workers compensation claims; and unemployment
claims.
Performed background checks, conducted exit interviews,
and made decisions regarding eligibility for re-hire.
Used Wizard to keep track of current employees.
Used Microsoft Office, including Word, Outlook,
Publisher, Excel, and Access.
Nutrition Coordinator 1999-200
Christ the King Lutheran School, Sebewaing, MI 8
Directed nutrition program for two campuses.
Created, organized, and submitted all documentation
pertaining to nutrition program.
Supervised, trained, and developed staff and volunteers.
Ensured compliance with all nutrition, safety, and
sanitation guidelines.
Created and maintained positive working relationships
with faculty, staff, students, and parents as well as
state and local health officials.
Volunteer Tuscola County Relay For Life 2000-Pre
sent
Interests Computers, Professional and Personal Development, Reading,
Continuing Education
Contact this candidate