Customer Service Manager

Laurel Van Driest

**** ***** *** **** ; Salt Lake City, UT 84105

801-***-**** Home 303-***-**** Mobile

abkgen@r.postjobfree.com

http://www.linkedin.com/pub/laurel-van-driest/11/846/174

Professional Skills

Word-processing (100 wpm)

Event planning, travel planning

Human resources and insurance administration

MS Office (Word, Excel, Outlook, Entourage, PowerPoint)

Time Matters, Deltek Vision software packages

PC and Macintosh operating systems

Copyediting and proofreading

Accounts payable and receivable

Customer service

Experience

Temporary Placements through Prince Perelson & Associates,

July-September 2010

Receptionist, Pelion Venture Partners (September 2010)

Receptionist, University of Southern Nevada (August 2010)

Administrative Assistant, SK Hart (July-August 2010): Responsible for

executive scheduling and support, scanning and electronic file

management, and multi-line phone answering. Booked travel on short

notice; maintained calendar and communications for President. Screened

all phone calls, routing appropriately or handling directly if able to

take care of questions / needs.

Office Assistant; Winder & Counsel, Salt Lake City, UT; May-July 2010

Responsible for receipt and documentation of all incoming legal

materials, including scanning and electronic file management.

Created weekly docket of litigation-related matters; created and

distributed daily ticklers for all attorneys, legal assistants, and law

clerks.

Screened all phone calls.

Entered all non-timecard related expenses for monthly invoicing and

supported Controller with invoice preparation and delivery.

Office Administrator; Architectural Energy Corporation, Boulder, CO;

August 1994-October 2009

Responsible for administrative support, facilities management, human

resources, benefits administration.

Provided support on proposal coordination and submittals, finance and

accounting, client relations, team management.

Served as Executive Assistant to President and Executive Vice President

for twelve years.

Responsible for annual corporate registrations, vehicle maintenance and

renewals, company holiday mailings, and employee milestone recognitions.

Arranged annual summer picnics and Christmas parties, including

catering, locations, invitations, and on-site presence.

Booked travel for executives.

Arranged visas for executives and H1-B employees.

Coordinated annual insurance renewals and employee education on

insurance requirements. Supported all employees regarding health

insurance submittal needs. Assisted as needed with flexible spending

submittals and health reimbursement account submittals.

Prepared expense reports for employees and executives.

Significant corporate milestones include: merger with California-based

Eley Associates in 2004; acquisition by United Technologies Corporation

in 2008; merger with EMSI, Inc. in 2009. Company grew from 40 to 100+

employees and from two to five offices during these years.

Assistant to the Publisher; Inside Communications, Inc., Boulder, CO;

1992-1994

Sole administrative support to President and Publisher for two years,

including managing calendar, phone screening, and travel arrangements.

Responsible for human resources and facilities management. Publications

included VeloNews and Inside Triathlon. Company grew from 20 to 50

during these years, and two additional titles were acquired and

relaunched.

Office Assistant; Architectural Energy Corporation, Boulder, CO;

1990-1992

Responsible for customer service, client relations, purchasing.

Office Manager; Emergency Family Assistance Association, Boulder, CO;

1990

Responsible for Board of Directors coordination, volunteer program,

purchasing, customer service. Screened all phone calls. Managed five

to ten volunteers for scheduling, tasks, and various levels of ability.

Office Manager; Coors International Bicycle Classic, Boulder, CO;

1984-1988

Coordinated expansion of office from five to sixteen employees and

expansion of event from one state to four; created and supervised intern

program; responsible for internal office communications.

Additional Positions

Libation Station Co-Manager: Twice per year since 1990, manage 30+

volunteers for three-day festivals in Lyons, Colorado. Includes

frequent money drops and management of tips and scheduling /

assignments; troubleshooting of problems with personnel and technology,

and follow-up contacts to ensure adequate and trustworthy staffing for

the next year.

Education

BA, Colorado College, English Literature; Colorado Springs, CO; 1982

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