Customer Service High School

Vivica Arnold- Johnson

**** ****** ***** **. ** Apt. 311

Atlanta, GA 30331.

*******@*****.*** Mobile: 404-***-****

OBJECTIVE: Seeking a challenging career opportunity that will fully utilize my

exceptional customer service, and leadership capabilities. The desired position will allow

me to enhance my analytical, leadership and creative skills to grow and advance

professionally.

OTHER SKILLS: Energetic, creative, highly motivated, and flexible. Ability to multi-

task, and pay close attention to details. Well-developed organizational and time

management skills.

EDUCATION

Associate of Science, Georgia Military College (2006)

Bachelor of Arts, Clayton State University (2011)

TECHNOLOGY SKILLSET

Operating Systems: Windows 95/98/ME/2000/XP

Applications: Word, Excel, Access, PowerPoint, and Internet applications

EMPLOYMENT HIGHLIGHTS

Day Care Teacher, Byrd’s Nest Childcare (Fairburn,GA) 06/10-Present

Responsible for conducting various enrichment programs to help children ages 6weeks-1yrs

develop to their potential physically, mentally, and emotionally.

Participated in conferences with parents in meeting the needs of individual

children. Planned and carried out the daily indoor and outdoor educational activities.

Maintained adequate supplies and assured that equipment was kept in good

condition.

Substitute Teacher, Fulton County Public Schools (South Fulton County, GA) 10/08- Present

Maintained and respected confidentiality of student and school personnel information.

Maintained discipline and classroom control for elementary, middle, and high school grade levels that

fostered a safe and positive environment for all students and staff in accordance with school and county

policies. Modeled non-discriminatory practices in all activities.

Completed a Substitute Teacher Report Form for the regular classroom teacher.

After School Program Itinerate Aide, Fayette County Public Schools (Fayetteville, GA)

10/06 - 10/08

Supervised daily operation minimum of 15 students, grades K-5 per classroom.

Provided childcare assistance to various sites on an as needed basis.

Maintained quality child development through duties based on company standards.

Resolving student issues/complaints by following the guidelines provided by The Fayette

County Public School System.

Substitute Teacher, Fayette County Public Schools (Fayetteville, GA) 04/06-10/07

Maintained and respected confidentiality of student and school personnel information.

Maintained discipline and classroom control for elementary, middle, and high school grade levels that

fostered a safe and positive environment for all students and staff in accordance with school and county

policies. Modeled non-discriminatory practices in all activities.

Completed a Substitute Teacher Report Form for the regular classroom teacher

Customer Service Representative, Hhgregg Appliances & Electronics (Fayetteville, GA) 06/05- 02/06

Responsible for establishing and maintaing profitable relationships with customers on behalf of the company

by taking personal and complete responsibility for each customer contact. Ensure that all customer

requirements are completely met. Also, responsible for communicating customer requirements to the

production team in accordance with the companies policies and procedures. Compile and maintain all

required paperwork, records, and documents. Manage telephone calls professionally, efficiently, and with

good communication skills.

Day Care Teacher, Real Kids Academy (Tyrone, GA) 10/03-6/05

Responsible for conducting various enrichment programs to help children ages 6weeks-12yrs

develop to their potential physically, mentally, and emotionally.

Participated in conferences with parents in meeting the needs of individual

children. Planned and carried out the daily indoor and outdoor educational activities.

Maintained adequate supplies and assured that equipment was kept in good

condition.

References upon request

Contact this candidate