Customer Service Sales

Sales professional with * years experience creating and executing

successful marketing initiatives

Keen ability to qualify prospects and close business, ensuring customer

satisfaction and retention.

Strategic thinker with solid client retention record, building strong

client relationships through consultative approach, attention to client

needs, responsiveness, and commitment to excellence.

Professional Experience

Randstad USA, Washington, DC March 2007 -

August 2010

Senior Staffing Consultant - Fundraising

Promoted three levels to current position in global staffing company based

upon measurable performance factors, including exceptional prospecting,

sales cycle management, and revenue generation. Managed existing clients,

prospected new business, and matched candidates to client needs. Hired and

trained staffing consultants.

. Business unit currently operating at 130% of revenue goal YTD, 146% of

gross margin dollars YTD, and personally responsible for billing

$39,075 in permanent placement fees through quarter two.

. Created, implemented, and managed program for placement of fundraising

personnel, targeting 400

non-profits. Directed 2 new staffing consultants. Within 8

months, grew client base from 0 to 20.

. Prospected 40 clients per week, using on-site visits and

presentations, phone contact, solicited and unsolicited proposals, and

email.

. In Senior Agent role, created branch strategy to shorten sales cycle.

Trained new consultants on effectively qualifying prospects, defining

and focusing sales efforts, and overcoming objections. Stressed "top

of mind awareness" approach to insure client relationship building.

Continued to attract and manage new business.

. As Associate Agent and Agent, cultivated relationships with 50 active

clients and identified and prospected over 200 potential customers in

assigned territory. Sourced candidates for administrative and office

management positions for contract and permanent placements, worked

with organizations of all sizes and representative of various markets.

. Consulted clients on job market trends. Assisted in identifying areas

for improvement and gaps in staffing. Worked collaboratively to

develop long-term staffing plans. Conferred with candidates to

increase marketability and improve interviewing skills.

Target Corporation, Dumfries, VA June 2006 -

March 2007

Executive Team Leader

Managed day-to-day operations of high volume retail store. Directed

customer service and guest services training and compliance for 100

personnel. Identified hiring needs, conducted interviews, managed and

evaluated team member performance, executed retention strategy, and ensured

payroll accountability.

George Mason University Foundation, Fairfax, VA

August 2004 - May 2006

Student Fundraiser

Communicated with alumni, donors, and future donors by telephone and

streamlined direct mail campaigns to raise over $50K for GMU programs.

Education

George Mason

University, Fairfax, VA Graduated May 2006

Bachelor of Arts in Communications

Externships

Washington National Cathedral, Spring 2006, Created short- and long-term

public relations plans.

Whitman-Walker, Spring 2005, Planned educational event about AIDS at George

Mason University and

developed strategy to build student participation in fund raising events.

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