Customer Service Representative
Resume:
Cheryl H. Berman **** Durbin Parke Drive
St. Johns, Fl. 32259
abkgcq@r.postjobfree.com
Objective
Looking for new challenges with a company that values employees with
a strong work ethic and a passion for satisfying customers.
Qualifications
Logistics/Transportation Customer Service Freight Coordination
Seasoned Dispatcher Intermodal Experience
Experienced in International Contract Negotiations
Logistics Coordinator Billing and Rating
Professional Experience
YRCW (Roadway Express) Jacksonville, Fl.
Supervisor/Coordinator - Jacksonville, Fl.
07/2004 - 02/2010
Supervise a union work force.
Motivate employees to meet or exceed goals.
Plan, organize and control the day to day activities for 20-25 drivers,
while
also coordinating 12-20 road drivers between Florida, Georgia and N.
Carolina.
Assist in training internal customers on office procedures and handling
customer service.
Relay Coordinator - Valdosta, Ga.
07/2001 - 07/2004
Plan and route freight in and out of Florida and out to Georgia,
Mississippi, Tennessee and North Carolina.
Heavy communication required in this fast paced, multi-tasking environment
to coordinate with local dock operations and the 15 Florida terminals.
Managed a union work force of 115 drivers, 10 switchers and 2 clerks in
addition to handling breakdowns, injuries and processing reports.
Reorganized the entire relay office to be more efficient and established a
driver personnel list to include physical and license expiration dates
along
with their personal cell phone numbers.
Responsibility of working closely with labor and management to improve
the relay operation.
Supervisor/Clerk/Dispatcher - Ft. Lauderdale, Fl.
02/1990 - 07/2001
Customer service representative with secretarial duties for the Service
Center Manager.
Office manager duties as well as responsibility for maintenance of the
Local Customer Database.
Placed first out of 100 people in the 1995 Management Training Program.
Received recognition for outstanding customer service from Home Depot.
Completed Quality Team Leader training and was assigned this position
for the local Service Center.
Assigned as city dispatcher.
Met goals in P&D and Local Inbound.
Reduced workers compensation costs by early utilization or modified
work program.
Consistently met or exceeded production and safety goals.
Worked closely with management to improve communication with a
union work force.
Additional duties included interviewing and hiring of drivers, dock workers
and clerks, as well as cross training of both clerical and union
employees.
Customer Service Representative - West Chester, Pa.
06/1979 - 02/1990
Rating and billing clerk.
Maintained one of the lowest error ratios in the company.
OSD clerk and Cashier duties as well.
Became a " Just in Time" Coordinator for General Motors along with all
other responsibilities and had less than five failures in five years.
Accompanied sales on customer calls and entertained customers as well.
Additional responsibilities included training of all new supervisors in all
clerical functions at this Management Training Facility.
Education
B. S. in Early Childhood Education with a minor in English
Temple University Class of 1972
Philadelphia, Pa.
References
Available upon request.
Cheryl H. Berman 1169 Durbin Parke Drive
St. Johns, Fl. 32259
abkgcq@r.postjobfree.com
Objective
Looking for new challenges with a company that values employees with
a strong work ethic and a passion for satisfying customers.
Qualifications
Logistics/Transportation Customer Service Freight Coordination
Seasoned Dispatcher Intermodal Experience
Experienced in International Contract Negotiations
Logistics Coordinator Billing and Rating
Professional Experience
YRCW (Roadway Express) Jacksonville, Fl.
Supervisor/Coordinator - Jacksonville, Fl.
07/2004 - 02/2010
Supervise a union work force.
Motivate employees to meet or exceed goals.
Plan, organize and control the day to day activities for 20-25 drivers,
while
also coordinating 12-20 road drivers between Florida, Georgia and N.
Carolina.
Assist in training internal customers on office procedures and handling
customer service.
Relay Coordinator - Valdosta, Ga.
07/2001 - 07/2004
Plan and route freight in and out of Florida and out to Georgia,
Mississippi, Tennessee and North Carolina.
Heavy communication required in this fast paced, multi-tasking environment
to coordinate with local dock operations and the 15 Florida terminals.
Managed a union work force of 115 drivers, 10 switchers and 2 clerks in
addition to handling breakdowns, injuries and processing reports.
Reorganized the entire relay office to be more efficient and established a
driver personnel list to include physical and license expiration dates
along
with their personal cell phone numbers.
Responsibility of working closely with labor and management to improve
the relay operation.
Supervisor/Clerk/Dispatcher - Ft. Lauderdale, Fl.
02/1990 - 07/2001
Customer service representative with secretarial duties for the Service
Center Manager.
Office manager duties as well as responsibility for maintenance of the
Local Customer Database.
Placed first out of 100 people in the 1995 Management Training Program.
Received recognition for outstanding customer service from Home Depot.
Completed Quality Team Leader training and was assigned this position
for the local Service Center.
Assigned as city dispatcher.
Met goals in P&D and Local Inbound.
Reduced workers compensation costs by early utilization or modified
work program.
Consistently met or exceeded production and safety goals.
Worked closely with management to improve communication with a
union work force.
Additional duties included interviewing and hiring of drivers, dock workers
and clerks, as well as cross training of both clerical and union
employees.
Customer Service Representative - West Chester, Pa.
06/1979 - 02/1990
Rating and billing clerk.
Maintained one of the lowest error ratios in the company.
OSD clerk and Cashier duties as well.
Became a " Just in Time" Coordinator for General Motors along with all
other responsibilities and had less than five failures in five years.
Accompanied sales on customer calls and entertained customers as well.
Additional responsibilities included training of all new supervisors in all
clerical functions at this Management Training Facility.
Education
B. S. in Early Childhood Education with a minor in English
Temple University Class of 1972
Philadelphia, Pa.
References
Available upon request.
Contact this candidate